Help Desk - IT Solutions - Servaplex Ireland

What Is Help Desk?

Help desk software is a tool that serves a wide range of customer support activities. You can organize messages, give assistance, and exchange information with customers with a single point of contact. Help desk uses tickets for communication, and that’s why it’s also known as a ticketing system.

Helpdesk systems bring everyone’s interactions into one interface and allow different conversations to be cross-referenced and used for more context in the customer experience.

Help Desk Products

ServiceDesk Plus - Manage Engine IT Solutions Ireland

ServiceDesk Plus is a game changer in turning IT teams from daily firefighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

ServiceDesk Plus Features

  • Incident, problem and change management

  • Asset management

  • Purchase order management

  • Contract management

  • Self-service portal, and knowledge base

  • Project Management module is also available

ServiceDesk Plus Benefits

  • Best practice ITSM workflows
  • Powerful integrations with IT management apps
  • Smart automation
  • Extensive reporting capabilities
  • Codeless customizations
  • Deploy on cloud or on-premises

ServiceDesk Plus Is Available In 3 Editions

Standard

• Incident management
• Self-service portal
• Knowledge base
• Multi-site support
• SLA management
• Help desk reports

Professional

• Help desk management
• IT asset discovery
• Software asset management
• Asset inventory reports
• Purchase & contracts management

Enterprise

• Incident management
• Problem management
• Change management
• Release management
• IT project management
• Service Catalog
• Asset management
• CMDB

Testimonials

“We never knew the importance of IT help desk ticketing software until we got one and got the right one. We chose ManageEngine ServiceDesk Plus, and it has never disappointed us.”

Serkan Sevim

CEO, Medianova

“ServiceDesk Plus is a simple yet powerful IT helpdesk ticketing software. ServiceDesk Plus has been a great decision both functionally and financially for us.”

James Arnold

Manhattan Associates

SupportCentre Plus - HelpDesk - Servaplex Ireland

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

SupportCentre Plus Features

  • Multi-channel support: Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
  • Knowledge base: Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
  • Customer portal: Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
  • Contracts & SLA Management: Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

SupportCentre Plus Is Available In 3 Editions

Standard

• Account and Contact Management
• Request Tracking
• Knowledge Base
• SLA Management
• Tasks
• Help Desk Reports
• API

Professional

• Help Desk Management
• Customer Portal
• Billing Contracts
• Product Catalog
• Active Directory Integration
• Reports and Dashboards
• Survey
• API

Enterprise

• Help Desk Management
• Customer Portal
• Billing Contracts
• Product Catalog
• Active Directory Integration
• Automation bundle
• Reports and Dashboards
• Survey
• Live Chat
• API

Testimonials

“We needed better capabilities for reporting & integration with our other software systems and hence we have chosen SupportCenter Plus”

Adam Doyle

I.T Director, Brickman Group

ServiceDesk Plus MSP - HelpDesk - Servaplex Ireland

ServiceDesk Plus MSP is a web based, full-fledged ITSM suite designed specifically for managed service providers.

This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation.

It empowers service providers to offer services and support to multiple clients with centralized controls.

ServiceDesk Plus MSP Features

  • Account Management: Manage multiple clients
  • Rebrand: Provide personalized service

  • Incident Management: Gain control of your help desk

  • Service Catalog: Optimize service delivery

  • Knowledge Base: Provide quicker resolutions

  • Technician Auto Assign: Automate ticket assignment

  • Integrated Remote Control: Take control over workstations

  • Service Level Agreement: Solve tickets on time, every time

  • Automated Billing: Increase profitability

  • Change Management: Manage changes with precision

  • IT Project Management: Organize IT projects better

  • Asset Management: Gain visibility and control

  • Agent Based Scan: Discover all IT assets

  • CMDB: Gain in-depth visibility

  • Problem Management: Eliminate recurring incidents

  • Purchase & Contract: Centrally manage purchases & contracts

  • Reports: Gain IT help desk intelligence

  • NEW MSP Business Dashboard: Monitor your business’ health

  • NEW Time Sheet: Track your hours accurately

  • NEW Field service management: Schedule jobs efficiently

ServiceDesk Plus MSP Is Available In 3 Editions

Standard

The perfect starter kit to get your ticketing right.

• Account management
• Incident management
• Knowledge base
• SLA management
• Self service portal
• Help desk reports
• Automated billing
• QuickBooks integrations

“IT help desk software”

Professional

The right package for integrated IT Asset management.

• Help desk management
• Asset management
• Asset depreciation assessment
• Purchase and contracts management

“helpDesk + asset management”

Enterprise

The full-fledged ITSM suite with all features that an IT service desk needs.

• Service catalog
• Change management
• Project management
• Problem management
• CMDB
• Computer Telephony integration

“helpDesk + change + asset + project”

Testimonials

“ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent SLA options based on customers, allows our technical staff to be kept update instantly on all requests and most of all provides easy to use reporting facility which can be scheduled giving me the time to concentrate on other business requirements.”

Jason Roberts

Technical manager, TCNS – IT and Networks Support Provider

Netsupport ServiceDesk - IT Solutions Schools Ireland - Servaplex

Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage, and answer the toughest support challenges.

Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes.

It supplies a wealth of management reports as well as providing a customer-friendly self-service portal – all the tools needed to help technicians deliver support effectively.

NetSupport ServiceDesk Features

  • Incident management

  • Change management

  • User management

  • Problem management

  • Service level management

  • Review status in real time

  • Customisable, multi-lingual interface

  • Real-time management reports

  • Solutions database for customers to search for an answer before they log an incident

  • Automated incoming/outgoing email processing

  • Automated assignment to escalation processes

  • Attach, store and associate files to an incident

NetSupport ServiceDesk - IT Solutions Schools - Ireland
NetSupport ServiceDesk - IT Solutions Schools - Ireland

Testimonials

“We find NetSupport ServiceDesk is easy to configure and we don’t need to rely on any special development skills to do so.”

Warwick District Council

“NetSupport ServiceDesk is a user-friendly solution with a good, clear user interface.”

HMP Lowdham Grange