Kirby Group Engineering Case Study

Who are Kirby Group Engineering?

Kirby Group Engineering was founded in 1964 in Limerick, Kirby Group is a leading mechanical and electrical engineering contractor with 1200 direct employees with three offices in Ireland, two in the UK and two in Northern Europe.

Kirby provides full mechanical and electrical contracting services as well as specialist high voltage (HV) and medium voltage (MV) design and construction services to clients across a number of different sectors including Data Centres, Life Sciences, Industrial, Commercial, and Substations and Renewables.

"I would rate Servaplex very high – they have always been responsive and easy to deal with when I have ever had any queries or issues. Through ServiceDesk Plus we can work as a team even though we are apart and that has proven to be a big success over the last 15 months."
Adrian Harte
Group IT Manager

Utilisation & Benefits

The Kirby group first deployed ManageEngine’s Desktop Central, the unified endpoint management (UEM) solution and then added ServiceDesk the web based, ITIL ready help desk system.

“We needed to find solutions that allowed us as an IT department to log and service our internal user requests efficiently with a small team.”

Kirby Group have over 1200 direct employees with three offices in Ireland, two in the UK and two in Northern Europe. When the pandemic hit the combination of Desktop Central and ServiceDesk Plus enabled the IT team to successfully support their remote workforce.

They used both IT solutions to work as a team remotely, which has proven a big help and success since remote working was advised last March. 

“The IT Department uses ServiceDesk Plus to log service requests, asset tracking, solution logging, and change logs primarily”

"Desktop Central and ServiceDesk Plus have allowed our small IT team to work more effectively and efficiently. A small team of 3 helpdesk agents support approx. 350 requests a week currently."
Adrian Harte
Group IT Manager

ManageEngine IT Solutions used by Kirby Group Engineering

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Desktop Central is a unified endpoint security and management solution that helps manage servers, desktops, and mobile devices all from a single console. It automates desktop management functions such as installing patches, distributing software, IT assets tracking, security management, remote control etc. Empowering businesses to cut their IT infrastructure costs, achieve operational efficiency, improve productivity, and combat network vulnerabilities.