I would rate Servaplex very high – they have always been responsive and easy to deal with when I have ever had any queries or issues. Through ServiceDesk Plus we can work as a team even though we are apart and that has proven to be a big success over the last 15 months
“Servaplex have been fantastic helping us onboard with the new cloud environment of Desktop Central and liaising with the folks in ManageEngine on our behalf, Gerry Cullen our account manager has been great working with the Medical Council and ManageEngine to ensure everything went to plan”
"ManageEngine's ServiceDesk Plus was initially installed to provide an IT Service Desk but it has since been expanded to our Facilities section for the logging and tracking of facilities requests. We are also utilising MangeEngine ServiceDesk Plus for the council’s COVID-19 Community Call helpline."
"It helped us be compliant with security standards, have more visibility and control of systems and workstation, be able to deploy multiple machines from images. It saves a lot of time and we make sure machines are kept tidy and working fine, So far it has exceeded our expectations and can’t recommend more."
‘We are very happy with ServiceDesk Plus; both for call logging and for Asset Management.. It has greatly improved the management of our Help Desk; reporting is excellent and we now have ample information on our Assets, at our fingertips. Servaplex provided excellent support in getting us up and running and any of our queries have been responded to very quickly’.
"Desktop Central is great, it does exactly what we need it to do and has proved to be an absolute essential for us doing our job to help all our staff remotely. The support from Servaplex is great and they are always back to you so quickly, giving us one less thing to worry about!"
“ManageEngine offered everything we needed when it came to its features and also with regards to compatibility with our hardware and setting up and deploying the devices was a breeze for our technicians. If we required assistance or help with configuration, the support team was always ready to assist.”
"We are very happy with ServiceDesk Plus. It has all of the functionality that we require like, Helpdesk, Project, Assets, Change, Purchase and Contract, plus much more features!. On the few occasions that we required product support, our issues were resolved quickly and efficiently"