ManageEngine December 2019 Newsletter


With the end of the year fast approaching we would like to thank our customers for their continued support during 2019. We would also like to thank all who attended our ManageEngine workshops and seminars this year. We hope to bring you plenty more in 2020. As today is Patch Tuesday we have some news about Patch Manager Plus.

1. Welcome to Aoife Walsh

2. Combilift using MangeEngine Cloud Solutions

3. AD Updates

4. RecoveryManager Plus - Office 365 Backup

5. Patch Manager Plus Cloud adds support for Mac

6. ManageEngine Webinars

7. ManageEngine Product Updates

Please share with other ManageEngine users in your organisation.

1. Welcome to Aoife Walsh

We would like to welcome Aoife Walsh to the Servaplex team. Aoife is a recent graduate of the National College of Ireland and will be helping out with sales and marketing as well as renewals and licensing. You can connect with Aoife on LinkedIn

2. Combilift using MangeEngine Cloud Solutions

Based in Monaghan, Combilift is the largest global manufacturer of multi-directional forklifts and an acknowledged leader in long load handling solutions. More than 45,000 units have been sold in over 85 countries since Combilift was established in 1998.

Combilift have implemented the cloud based versions of Mobile Device Manager Plus and Patch Manger Plus to manage mobile devices and keep their Windows systems and applications patched. Commenting on the decision to select ManageEngine, Fearghal Mc McCorriston, IT Manager Combilift stated;

“When we began to roll-out mobile tablet devices to our production staff, we soon realised we needed a system to manage our devices. We began evaluating MDM products based on our requirements. We wanted a system that was easy to set up and deploy, one which was cloud-based, and which was competitive price-wise.”

3. AD Updates

The last month has seen updates and enhancements to ADAudit Plus, ADManager Plus and ADSelfService Plus. These include:

• ADAudit Plus - now includes the ability to audit file access across Synology storage devices and two-factor authentication for login to ADAudit Plus.
• ADManager Plus - new GUI and additional reports for Office 365 Users, passwords and Exchange mailboxes.
• ADSelfService Plus - users can use the Yubikey device to prove their identity during self-service password resets/account unlocks, ADSelfService Plus logins and endpoint logins.

Update to the latest builds (see below) to benefit from these new features.

4. RecoveryManager Plus - Office 365 Backup

With RecoveryManager Plus you can now backup and restore all important data in Office 365 including mailbox items, SharePoint Online sites, OneDrive for Business files, and more.

• SharePoint Online backup and restoration: Backup and restore all SharePoint Online site collections, sites, lists and document libraries.
• OneDrive for Business backup and restoration: Backup and restore all files and folders in your OneDrive for Business environment.

5. Patch Manager Plus Cloud adds support for Mac

You can now use Patch Manager Plus Cloud for the patching requirements of your Mac computers. All the Windows OS patch management features are now available for MacOS. Ensure complete patch management for your Mac computers through:

• Automated patch deployment
• Third party application patching for over 300 applications
• Flexible deployment policies
• Testing and approving patches
• Declining patches
• Detailed reporting of the patching process

6. ManageEngine Webinars

For the latest ManageEngine webinars and online training please visit:

7. ManageEngine Product Updates

Please find current version information and links to service packs for many of the ManageEngine products. Please follow upgrade instructions carefully. If you have not updated an application for some time then it may take several steps to get to the latest version.

ServiceDesk Plus 11.0 (Build 11007). Service packs are available here.

Desktop Central 10.0 (Build 10.0.440). Service packs are available here.

OpManager 12.3 (Build 124079). Service packs are available here.

Password Manager Pro 10.4 (Build 10401). Service packs are available here.

Applications Manager 14.3 (Build 14401). Service packs are available here.

ADManager Plus 7.0 (Build 7040). Service packs are available here.

ADAudit Plus 6.0 (Build 6031). Service packs are available here.

ADSelfService Plus 5.8 (Build 5807). Service packs are available here.

Exchange Reporter Plus 5.4 (Build 5500). Service packs are available here.

EventLog Analyzer 12.1 (Build 12110). Service packs are available here.

Service packs for all ManageEngine products are available here.

Please call or reply by return should you have any questions.


Tim McAlpin

Servaplex Ltd
Tel: + 353 (0)1 2304242
Fax: + 353 (0)1 2304200

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