ManageEngine November 2019 Newsletter

ManageEngine November 2019 Newsletter

 

October was a busy month with the ManageEngine IT Management Seminars in Dublin and Cork. Despite the weather we had a great attendance and positive feedback. Thank you to all that attended and contributed.

ManageEngine have also been busy with a raft of software updates and releases. Below is just a brief synopsis of the updates.

1. ServiceDesk Plus – Enterprise Service Management

2. ServiceDesk Plus On-Demand – Release Management

3. Desktop Central – Gartner Magic Quadrant

4. Advanced Analytics for Password Manager Pro

5. OpManager – New Editions

6. ManageEngine Webinars

7. ManageEngine Product Updates

Please share with other ManageEngine users in your organisation.

1. ServiceDesk Plus – Enterprise Service Management

Enterprise Service Management (ESM) is now available with ServiceDesk Plus (on-premise) with the release of version 11. With ESM it is easy to provision another help desk instance for other business functions such as HR or facilities management. For further information please visit this link.

ESM is also available in ServiceDesk Plus On-Demand, the cloud based version of ServiceDesk Plus.


2. ServiceDesk Plus On-Demand – Release Management

Release Management is now available in the cloud version of ServiceDesk Plus. This new capability helps you build, test, and deliver IT software releases with lower risk and greater transparency.

Release Management is included with the Change Management Add-On. Change Management is included with the Enterprise Edition and can be purchased as an add-on for the Standard and Professional Editions. Further information is available here.

To see all the latest features in ServiceDesk Plus On-Demand visit the what’s new page.

3. Desktop Central – Gartner Magic Quadrant

For the second consecutive year ManageEngine is recognised by Gartner analysts in the 2019 Magic Quadrant for Unified Endpoint Management Tools.

Desktop Central enables the management of servers, desktops, and mobile devices all from a single console. It automates management functions such as installing patches, distributing software, IT assets tracking, security management, remote control and much more.

www.desktopcentral.com

4. Advanced Analytics for Password Manager Pro

Analytics Plus, ManageEngine’s advanced analytics tool now integrates with Password Manager Pro. Analyse privileged account activity to identify anomalies in password usage patterns. Use this information to preempt security threats and formulate cyber security measures to secure all privileged accounts.

Analytics Plus also integrates with ServiceDesk Plus, Applications Manager, OpManager and Desktop Central.

Download the guide to implementing analytics in IT today!

5. OpManager – New Editions

OpManager is now available in three editions; Standard, Professional and Enterprise. OpManager Essential Edition has been renamed to OpManager Professional Edition to bring it in line with the naming convention used for other ManageEngine products. An overview of the features included with the different editions is available here.

OpManager provides powerful monitoring across critical IT infrastructure items such as routers, switches, firewalls, physical servers, virtual servers, domain controllers and other IT devices.

www.opmanager.com


6. ManageEngine Webinars

For the latest ManageEngine webinars and online training please visit: https://servaplex.com/webinars-manageengine/

7. ManageEngine Product Updates

Please find current version information and links to service packs for many of the ManageEngine products. Please follow upgrade instructions carefully. If you have not updated an application for some time then it may take several steps to get to the latest version.

ServiceDesk Plus 11.0 (Build 11004). Service packs are available here.

Desktop Central 10.0 (Build 10.0.439). Service packs are available here.

OpManager 12.3 (Build 124077). Service packs are available here.

Password Manager Pro 10.4 (Build 10400). Service packs are available here.

Applications Manager 14.3 (Build 14361). Service packs are available here.

ADManager Plus 7.0 (Build 7020). Service packs are available here.

ADAudit Plus 6.0 (Build 6010). Service packs are available here.

ADSelfService Plus 5.8 (Build 5805). Service packs are available here.

Exchange Reporter Plus 5.4 (Build 5423). Service packs are available here.

EventLog Analyzer 12.1 (Build 12100). Service packs are available here.

Service packs for all ManageEngine products are available here.

Please call or reply by return should you have any questions.

Regards,

Tim McAlpin

Servaplex Ltd
Tel: + 353 (0)1 2304242
Fax: + 353 (0)1 2304200
Web: http://www.servaplex.com

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