ManageEngine's ServiceDesk Plus is an IT help desk software that comes with a customizable service catalog where IT organisations can publish their supported IT services. Custom templates for each service enable end users to quickly choose services in the self service portal. The service catalog allows for process automation by enabling custom workflows to be associated with each type of service request. That means, you can configure approvals, SLAs, tasks and notifications to be automatically triggered when a service request is raised. Streamline IT service requests and make way for exemplary service delivery!
https://www.manageengine.com/products/service-desk/itil/itil-service-catalog-software.html

Using the new change workflow builder in ServiceDesk Plus, users can now configure end-to-end workflows scaling to meet their business requirements. Dynamic approvals within each stage of the workflow, conditions to decide the path of the change and switch operations to shift the same, and the feasibility to perform field updates on change requests, are some of the functionalities available with the new change workflow builder.

Ammeon was founded in Ireland in 2003, they provide Development and DevOps services in the heart of Dublin City. Ammeon integrated AssetExplorer and Desktop Central from ManageEngine to provide features that include patch management, purchase order system, OS imaging and additional functionality to control their IT systems. The combination of AssetExplorer for asset management and Desktop Central for endpoint management, gave Ammeon more visibility and control of their systems and also saved them a lot of time.

"The features available in Desktop Central have allowed us to remotely deploy multiple machines from images, this has been particularly useful in the case of supporting our European offices. We have been able to use the remote access feature to support our remote users. We now have more visibility and control of our systems and workstations. It has saved the team time and ensured security compliance across all workstations and servers.”
Senior System Administrator at Ammeon

https://servaplex.com/case-study-ammeon/

Foróige is the leading youth organisation in Ireland and has been working with young people since 1952.

"Desktop Central is great, it does exactly what we need it to do and has proved to be an absolute essential for us doing our job to help all our staff remotely. The support from Servaplex is great and they are always back to you so quickly, giving us one less thing to worry about!"

https://servaplex.com/foroige/

Combilift is the largest global manufacturer of multi-directional forklifts and the acknowledged leader in long-load handling solutions. Combilift employs more than 600 people at its new, purpose-built global headquarters in Monaghan, Ireland

Commenting on the decision to select ManageEngine Fearghal Mc McCorriston, IT Manager Combilift stated; “When we began to roll-out mobile tablet devices to our production staff, we soon realised we needed a system to manage our devices. We began evaluating MDM products based on our requirements. We wanted a system that was easy to set up and deploy, one which was cloud-based, and which was competitive price-wise.”

https://servaplex.com/combilift-case-study/

Learn how the Configuration Management Database (CMDB) feature in ServiceDesk Plus helps IT teams manage their IT infrastructure better.

A CMDB is a centralised repository used to store information about all the significant entities in your IT environment.

An overview of the new interface features in ServiceDesk Plus Cloud. More here: https://download.manageengine.com/products/service-desk/ServiceDeskPlus-NewUI-2020.pdf

Enterprise service management (ESM) for ManageEngine ServiceDesk Plus focuses on setting up individual service desks across IT and non-IT business functions, all while providing a uniform end-user experience across the different service desks in the organisation.

Privileged Access Management - ManageEngine PAM360 is a web-based, privileged account management solution tailored for enterprises. It securely stores and manages sensitive information such as shared passwords, documents, and digital identities. The solution also allows users to store and manage their personal passwords.

Vulnerability Manager Plus provides comprehensive vulnerability scanning, assessment, and remediation across the computers in your network from a centralised console.

Ryan Serrano, infrastructure engineer of Global Aviation Logistics, explains how Desktop Central made desktop management easy for their organisation www.desktopcentral.com

Alejandro Vidales, IT director for Dubai icon, Atlantis, The Palm, explains how ManageEngine ServiceDesk Plus and Analytics Plus makes it easier to gain complete visibility into IT and make informed strategic decisions.

ManageEngine ServiceDesk Plus Cloud is an ITIL ready help desk system for organisations of all sizes. It offers Incident, Problem and Change Management, Asset Management, Purchase Order Management, Contract Management, Self-Service Portal, and Knowledge Base. A Project Management module is also available.

Create your test instance here:- https://sdpondemand.manageengine.eu

In this video, we'll show you how ServiceDesk Plus, the ITIL-ready IT help desk software, handles knowledge management using its solutions module - www.servicedeskplus.com

Help desk staff member Jazra Michel shares the story of how she self-taught and mastered ServiceDesk Plus, as well as how the tool has improved her organization’s service management. Jazra explains how ServiceDesk Plus’ tight integration with email makes it easy for the help desk to notify stakeholders, and how the CMDB offers a visual representation of IT elements for more efficient asset management. In the case of a major incident, the link and merge feature simplifies ticket handling by combining redundant tickets. Jazra enjoys using ManageEngine products due to their customizability and the technical support provided to customers.

Forbes Community Bank uses a wide range of ManageEngine solutions to ensure their customers ‘bank happy’. Hilary Lee, assistant IT manager explains how convenient Mobile Device Manager Plus has been for her in terms of remote assistance and support. ServiceDesk Plus has been instrumental in streamlining the organization’s IT help desk process. Thanks to ADSelfService Plus, system administrators at the organisation can now focus on more important tasks.

MedVet, provider of leading specialty healthcare for pets, was looking for a robust solution for ITSM when it came across ServiceDesk Plus. IT Director for Support Todd Troutman explains how ManageEngine emerged as the perfect help desk solution for a company of MedVet’s scale and geographical spread. ServiceDesk Plus offers superior capabilities in improving SLA adherence through automation for ticketing, reporting, and notification, ensuring transparency across geographical units. ServiceDesk Plus' integration with Analytics Plus offers MedVet users customized dashboards based on their location and seniority. ManageEngine’s superior customer support was a key factor in MedVet’s decision to choose ManageEngine tools over other competitors’ solutions.

ManageEngine annual global partner meet is off to a great start with 114 partners joining from across 41 countries. Servaplex Team looking forward to an action-packed week ahead!