ManageEngine ServiceDesk Plus Cloud is an ITIL ready help desk system for organisations of all sizes. It offers Incident, Problem and Change Management, Asset Management, Purchase Order Management, Contract Management, Self-Service Portal, and Knowledge Base. A Project Management module is also available.

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In this video, we'll show you how ServiceDesk Plus, the ITIL-ready IT help desk software, handles knowledge management using its solutions module - www.servicedeskplus.com

Help desk staff member Jazra Michel shares the story of how she self-taught and mastered ServiceDesk Plus, as well as how the tool has improved her organization’s service management. Jazra explains how ServiceDesk Plus’ tight integration with email makes it easy for the help desk to notify stakeholders, and how the CMDB offers a visual representation of IT elements for more efficient asset management. In the case of a major incident, the link and merge feature simplifies ticket handling by combining redundant tickets. Jazra enjoys using ManageEngine products due to their customizability and the technical support provided to customers.

Forbes Community Bank uses a wide range of ManageEngine solutions to ensure their customers ‘bank happy’. Hilary Lee, assistant IT manager explains how convenient Mobile Device Manager Plus has been for her in terms of remote assistance and support. ServiceDesk Plus has been instrumental in streamlining the organization’s IT help desk process. Thanks to ADSelfService Plus, system administrators at the organisation can now focus on more important tasks.

MedVet, provider of leading specialty healthcare for pets, was looking for a robust solution for ITSM when it came across ServiceDesk Plus. IT Director for Support Todd Troutman explains how ManageEngine emerged as the perfect help desk solution for a company of MedVet’s scale and geographical spread. ServiceDesk Plus offers superior capabilities in improving SLA adherence through automation for ticketing, reporting, and notification, ensuring transparency across geographical units. ServiceDesk Plus' integration with Analytics Plus offers MedVet users customized dashboards based on their location and seniority. ManageEngine’s superior customer support was a key factor in MedVet’s decision to choose ManageEngine tools over other competitors’ solutions.

ManageEngine annual global partner meet is off to a great start with 114 partners joining from across 41 countries. Servaplex Team looking forward to an action-packed week ahead!

Andrew Pike, IT infrastructure manager at ALD Automotive, finds ManageEngine's Desktop Central and ServiceDesk Plus feature-rich, easy to deploy and integrate with other ManageEngine tools.

Canada's National Capital Commission has been using ManageEngine solutions since 2014 to manage its IT assets and infrastructure. Fatima Alves goes into detail on how ServiceDesk Plus has been useful to her organisation’s IT department.

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Enterprise Service Management (ESM) focuses on setting up individual service desks for multiple business functions, providing a uniform end-user experience across the different service desks in the organisation.

Tuesday, October 1, 2019 - Royal Marine Hotel, Dun Laoghaire.
Thursday, October 3, 2019 - Clayton Hotel Silver Springs, Cork.

https://www.manageengine.com/events/2019/seminar/ireland.html?prt=Servaplex

Learn how asset management works in ServiceDesk Plus, and how you can track the complete life cycle of your assets.

Like any service desk supervisor, Lisa Golson at insurance education organisation The Institutes needed a way to organize her hardware and software tickets and give end users a platform to quickly report their issues. Lisa has found all that and more with ServiceDesk Plus. Aside from complete ticket management features, ServiceDesk Plus also offers detailed analytics so Lisa can easily identify major problems and evaluate her company’s support staff needs.

A prominent UAE power company uses many different ManageEngine products, including ADManager Plus, ADAudit Plus, ServiceDesk Plus, OpManager, and Desktop Central; the company has been using OpManager, IT manager Nadeem Sarwar's favorite ManageEngine product, for eight years. Sarwar recommends ManageEngine because it offers a broad spectrum of affordable products that make even the smallest IT team more efficient.

Ben Woo, ICT service manager at Education Services Australia, says ServiceDesk Plus is an "eye-opener" from an IT service management perspective. He's a big fan of how customizable and easy-to-use ManageEngine's solutions have been for his team; the fast support and helpful in-person training his company has received from ManageEngine over the past three years are just icing on the cake.

Hillary Pundt, Manager of IT Services at Benefit Plans Administrative Services Inc. (BPAS), handles everything from help desk management, network management, mobile device management, and user account management with the help of ManageEngine's suite of IT management tools

Delegate Active Directory, Office 365 and G Suite management tasks to technicians without modifying the AD permissions of those technicians www.admanagerplus.com

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