Unified agent and other enhancements in ServiceDesk Plus Build 11300

Unified agent and other enhancements in ServiceDesk Plus Build 11300

Unified agent for asset discovery

ServiceDesk Plus now uses Desktop Central Agents for Asset Scan. The ServiceDesk Plus' agents for scanning and the remote control tool will now be replaced with the Desktop Central'.

To learn more, Click here.

Ticket template and category prediction with Zia

Zia can be trained to predict the relevant category and template while creating a request.

  • The predicted category will be suggested while creating a request through webforms. In other modes, Zia will apply the category automatically.
  • Templates will be suggested by Zia only for requests created or being created using the default template

Microsoft Team Enhancement

  • Raise requests and execute approval actions in ServiceDesk Plus from within Microsoft Teams.
  • In the chat window of Microsoft Teams, click a command in the help card to execute the corresponding action.

Antivirus Component for Scanning ticket attachment

    • Attachments will now be scanned for virus before uploading into the application. If virus is detected, the attachment will not be uploaded.
    • Administrators can configure antivirus scan settings under ESM Directory >> Security Settings >> Advanced tab.

To learn more, Click here.

Custom trigger and custom function enhancements for project and tasks

Project custom trigger and Project Custom Function

  • User can now configure custom triggers for Projects to automatically trigger actions on a project using a script file or a custom function.
  • Project custom functions can be executed via project custom triggers to access any data from ServiceDesk Plus and schedule periodic customized actions.

Task custom trigger and Task Custom Function

  • User can now configure custom triggers for tasks to automatically trigger actions on a task using a script file or a custom function.
  • Task custom functions can be executed via task custom triggers to access any data from ServiceDesk Plus and schedule periodic customized actions.

Support for REST API V3 in Problem management

Added support for Problem REST API V3 with all operations.

Column changes under Problem module related table schema

The table and column names related to the Problem module are updated so using old table/column names will throw an execution error. While generating reports, query using the updated table and column names.

Query reports using old table schema should be manually updated to the new schema by users.

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