ServiceDesk Plus

Overview

ServiceDesk Plus is a web-based, ITIL-ready help desk system for organisations of all sizes. It offers Incident, Problem and Change Management, Asset Management, Purchase Order Management, Contract Management, Self-Service Portal, and Knowledge Base. A Project Management module is also available. Available to host on-premise or as a cloud-based service.

Solutions

Service Catalog
Showcase your available services to end users, with custom SLAs and multi-stage approvals.

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Incident Management
Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.

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Change Management
Streamline planning, approval, and implementation with automated workflows.

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Problem Management
Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.

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Project Management
Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.

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Asset Management
Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

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CMDB
Visually build relationships between CIs and analyze the business impact of any outages or change implementations.

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Enterprise Service Management
Extend proven ITSM best practices to HR, finance, and other service delivery areas.

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IT Release Management
Make your releases work in tandem with your change management process.

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Customer stories

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