Testimonials

“Before moving to Analytics Plus Cloud, our reporting process was heavily reliant on Excel. Producing reports required significant manual effort and left considerable room for error. Although moving to Analytics Plus Cloud required some initial setup and learning, the decision was a no-brainer.

We can now monitor KPIs, workload distribution, ageing tickets and overall service performance through automated dashboards and scheduled reports. This gives us clearer insights and helps us make more informed operational decisions.

While ServiceDesk Plus Cloud provides the operational platform, Analytics Plus Cloud delivers the detailed reporting and insights needed to drive continual service improvement. It has helped us move from reactive management to a much more data-driven approach..“

Dave Coleman

“We had been using ManageEngine on-premises for many years, so moving to ServiceDesk Plus Cloud was a natural next step. We needed a modern, cloud-based platform that could standardise how we manage ICT requests, incidents, changes and assets across the organisation.

Since implementing it, we’ve gained much greater visibility and control over our service operations. Automation has significantly reduced manual effort, improved ticket routing and helped standardise processes efficiently across the team”

Dave Coleman

“Our experience with the Servaplex team has been extremely positive from the outset. During the evaluation phase, they took the time to explain the product and answer our questions, which helped us make an informed decision.

The training opportunities arranged through Servaplex have also been very beneficial. As a new customer, it is impossible to know all the capabilities of the platform from day one, and the ManageEngine workshops have helped us discover additional functionality and gain a better understanding of how to get the most from the platform.“

Lynn Ellingworth

“”We chose ServiceDesk Plus On-Prem to support project and change management, improve auditability, and set the department up for success. We also wanted to align with the upcoming demands of the NIS2 Directive and bring our reporting together in a way that worked for us.

The flexibility of the modules makes the tool a pleasure to work with. The screens are easy to understand, and the reporting module is simple to use. The cost of the solution also compares favourably with its competitors”

Thomas Cournane

“Servaplex has been a fantastic partner to work with. They’re always responsive, knowledgeable, and focused on finding the right solution for our needs. What stands out most is the relationship they build with their customers; they take the time to understand our business and are genuinely invested in our success. It feels like a true partnership, not simply a supplier relationship“

Bryan Smyth

“”Endpoint Central has provided us with the features we needed for patching, policy management, and remote support for off-fabric devices. Policy enforcement and off-fabric remote access have been particularly useful for our team.”

Bryan Smyth

“We have saved days of work monthly with our IT team, manually starting Windows updates and doing controlled reboots out of hours (multiple times on one server sometimes).

We trust Endpoint Central to install and reboot our servers on automated schedules.“

iain briscoe

“We have found all Servaplex staff extremely helpful and friendly.

The free ice-cream on training days in Dublin is great too!“

iain briscoe

“Since becoming customers, we have started using multiple Servaplex products. Endpoint Central – for 3rd party software updates. Asset Explorer – Asset register which we use to rely on WSUS for as a work around. Vulnerability Management – replaced a previous tool. Network Configuration Manager – replace a previous tool.”

iain briscoe

“Our initial reason for looking at Endpoint Central was a direct replacement for WSUS. We never fully trusted WSUS to automate patching and reboots for our 400+ server estate, plus 200 user endpoints”

Iain Briscoe

“Working with the Servaplex team has always been a positive experience. They’re very easy to work with, efficient, and strive to do their best to provide a seamless onboarding & implementation experience. It’s reassuring for us to know that we’ve a strong local team’s support who understand our challenges and are there for us whenever we need them”

Michael Devitt

“ManageEngine’s Site 24×7 has given us a comprehensive bird’s-eye view of our IT infrastructure, including it’s performance and availability, all in one place. We were looking for a cost-efficient, one-stop monitoring product that also ensures the best digital experience, and the tool became a perfect solution for our needs”

Michael Devitt

“ManageEngine’s ServiceDesk Plus was initially installed to provide an IT Service Desk but it has since been expanded to our Facilities section for the logging and tracking of facilities requests. We are also utilising MangeEngine ServiceDesk Plus for the council’s COVID-19 Community Call helpline. Servaplex were available over the course of the weekend to assist us with setting up the system and ensure we got the required licenses on time for the system to enter operation on the following Monday morning.”

CIAN MCGOVERN

“I would rate Servaplex very high – they have always been responsive and easy to deal with when I have ever had any queries or issues. Through ServiceDesk Plus we can work as a team even though we are apart and that has proven to be a big success over the last 15 months.”

ADRIAN HARTE

“Servaplex has been fantastic helping us onboard with the new cloud environment of Endpoint Central and liaising with the folks in ManageEngine on our behalf.”

COLIN COOPER

“The support from Servaplex is great and they are always back to you so quickly, giving us one less thing to worry about!. I always find anyone I deal with in Servaplex very helpful and super friendly and they are always back fairly promptly too, so for me that makes building the relationship between us and Servaplex better which is always great to have!”

JESSICA JONES

“The main challenge was managing our helpdesk after bringing the service back in-house from an external provider. Without a dedicated helpdesk system, requests were coming in through emails, instant messages and phone calls, making it difficult to track and manage them consistently.

We needed a solution that would give us a structured way to log, prioritise and manage incidents and service requests. ServiceDesk Plus Cloud provided that structure, helping us streamline the process, improve visibility and ensure requests were being handled efficiently and consistently..”

Lynn Ellingworth

“ServiceDesk Plus has allowed our small IT team to work more effectively and efficiently. A team of just three helpdesk agents now supports approximately 350 requests each week.”

Adrian Harte

“We are very happy with ServiceDesk Plus; both for call logging and for Asset Management. It has greatly improved the management of our Help Desk; reporting is excellent, and we now have ample information on our Assets, at our fingertips. Servaplex provided excellent support in getting us up and running and any of our queries have been responded to very quickly”

Fintan Kirwan