What Is Help Desk?
Help desk software is a tool that serves a wide range of customer support activities. You can organize messages, give assistance, and exchange information with customers with a single point of contact. Help desk uses tickets for communication, and that’s why it’s also known as a ticketing system.
Helpdesk systems bring everyone’s interactions into one interface and allow different conversations to be cross-referenced and used for more context in the customer experience.
Help Desk Products
ServiceDesk Plus is a game changer in turning IT teams from daily firefighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.
ServiceDesk Plus Features
Incident, problem and change management
Asset management
Purchase order management
- Contract management
Self-service portal, and knowledge base
- Project Management module is also available
ServiceDesk Plus Benefits
- Best practice ITSM workflows
- Powerful integrations with IT management apps
- Smart automation
- Extensive reporting capabilities
- Codeless customizations
- Deploy on cloud or on-premises
ServiceDesk Plus Is Available In 3 Editions
Testimonials
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
SupportCentre Plus Features
Multi-channel support: Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
- Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
- Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
- Account and contact management: Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
- Knowledge base: Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
- Customer portal: Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
- Contracts & SLA Management: Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
- Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
- Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
SupportCentre Plus Is Available In 3 Editions
Testimonials
ServiceDesk Plus MSP is a web based, full-fledged ITSM suite designed specifically for managed service providers.
This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation.
It empowers service providers to offer services and support to multiple clients with centralized controls.
ServiceDesk Plus MSP Features
- Account Management: Manage multiple clients
- Rebrand: Provide personalized service
Incident Management: Gain control of your help desk
Service Catalog: Optimize service delivery
Knowledge Base: Provide quicker resolutions
Technician Auto Assign: Automate ticket assignment
Integrated Remote Control: Take control over workstations
Service Level Agreement: Solve tickets on time, every time
Automated Billing: Increase profitability
Change Management: Manage changes with precision
IT Project Management: Organize IT projects better
Asset Management: Gain visibility and control
Agent Based Scan: Discover all IT assets
CMDB: Gain in-depth visibility
Problem Management: Eliminate recurring incidents
Purchase & Contract: Centrally manage purchases & contracts
Reports: Gain IT help desk intelligence
NEW MSP Business Dashboard: Monitor your business’ health
NEW Time Sheet: Track your hours accurately
NEW Field service management: Schedule jobs efficiently
ServiceDesk Plus MSP Is Available In 3 Editions
Testimonials
Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage, and answer the toughest support challenges.
Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes.
It supplies a wealth of management reports as well as providing a customer-friendly self-service portal – all the tools needed to help technicians deliver support effectively.
NetSupport ServiceDesk Features
- Incident management
Change management
User management
Problem management
Service level management
Review status in real time
Customisable, multi-lingual interface
Real-time management reports
Solutions database for customers to search for an answer before they log an incident
Automated incoming/outgoing email processing
Automated assignment to escalation processes
Attach, store and associate files to an incident
Testimonials