Cloud - IT Solutions - Servaplex Ireland

What Are Cloud Solutions?

Cloud-native and Cloud-ready solutions to manage multi-cloud and hybrid infrastructures, boost productivity and collaboration of your remote workforce, and enable seamless business continuity.

Cloud Products

ServiceDesk Plus - Manage Engine IT Solutions Ireland

ServiceDesk Plus is a game changer in turning IT teams from daily firefighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

ServiceDesk Plus Features

  • Incident, problem and change management

  • Asset management

  • Purchase order management

  • Contract management
  • Self-service portal, and knowledge base

  • Project Management module is also available

ServiceDesk Plus Benefits

  • Best practice ITSM workflows
  • Powerful integrations with IT management apps
  • Smart automation
  • Extensive reporting capabilities
  • Codeless customizations
  • Deploy on cloud or on-premises

ServiceDesk Plus Is Available In 3 Editions

Standard

Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports

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Professional

Help desk management
IT asset discovery
Software asset management
Asset inventory reports
Purchase & contracts management

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Enterprise

Incident management
Problem management
Change management
Release management
IT project management
Service Catalog
Asset management
CMDB

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Testimonials

“We never knew the importance of IT help desk ticketing software until we got one and got the right one. We chose ManageEngine ServiceDesk Plus, and it has never disappointed us.”

Serkan Sevim

CEO, Medianova

“ServiceDesk Plus is a simple yet powerful IT helpdesk ticketing software. ServiceDesk Plus has been a great decision both functionally and financially for us.”

James Arnold

Manhattan Associates

Desktop Central - Endpoint Management - Servaplex Ireland

Desktop Central is a unified endpoint security and management solution that helps manage servers, desktops, and mobile devices all from a single console. It automates desktop management functions such as installing patches, distributing software, IT assets tracking, security management, remote control etc.

Empowering businesses to cut their IT infrastructure costs, achieve operational efficiency, improve productivity, and combat network vulnerabilities.

Why Desktop Central?

  • Patch Management: Secure your network by automating patch deployment for Windows, Mac, Linux and Third-Party Applications.

  • Software Deployment: Deploy Software to all the endpoints within your network in just a few clicks using 4,500+ pre-defined application templates.

  • Mobile Device Management: Configure, manage and secure mobile devices centrally using mobile device management

  • Endpoint Security: Strengthen endpoint security by regularly assessing vulnerabilities, monitoring browsers, controlling applications and devices in your enterprise network.
  • OS Imaging & Deployment: Automatically image and deploy OS on Windows computers, along with the installation of required drivers and applications using OS deployment.

  • IT Asset Management: Manage software and hardware assets within your network and track license and warranty details effortlessly.

  • Remote Control: Troubleshoot remote desktops with multi-user collaboration, file transfer, video recording, and more.

  • Modern Management: Unify endpoint management with a similar approach towards managing both mobile phones and Windows 10 devices.

  • Configurations: 25+ pre-defined configurations including Power Management, USB Device Management, Security Policies, and so on.

Supported OS

  • Windows
  • Linux

  • Android

  • Ios

  • Mac-OS

  • Tv-OS

  • Chrome-OS

  • iPAD-OS

Desktop Central Available In 4 Editions

Free

Patch Management
Software Deployment
Asset Management
Configurations
Windows System Tools
Remote Control
OS Deployment for 4 workstations and 1 server
Endpoint Security (Add-on)
Manage up to 25 computers & 25 mobile devices

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Professional

Patch Management
Software Deployment
Asset Management
Configurations
Windows System Tools
Remote Control
AD & User Logon Reports
Mobile Device Mgmt. (Add-on)
OS Deployment (Add-on)
Endpoint Security (Add-on)

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Enterprise

WAN Bandwidth Optimization
Self Service Portal
Prohibited Software / Block EXE
Software Metering
License Management
Remote Session Recording
USB Device Management
Two Factor Authentication
Mobile Device Mgmt. (Add-on)
OS Deployment. (Add-on)
Endpoint Security (Add-on)

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UEM Edition

Mobile Device Management
Modern Management for Windows 10 and macOS devices
OS deployment
Endpoint Security (Add-on)

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Mobile Device Management Plus - Endpoint IT Solutions - Servaplex

ManageEngine Mobile Device Manager Plus is a comprehensive mobile device management solution designed to empower your enterprise workforce with the power of mobility, by enhancing employee productivity without compromising on corporate security.

It lets you manage smartphones, tablets, laptops, desktops, TVs, and rugged devices and multiple operating systems such as Android, iOS, iPadOS, tvOS, macOS, Windows, and Chrome OS.

Supported Platforms for MDM

  • Apple
  • Android

  • Windows

  • Chrome OS

Features of Mobile Device Manager Plus

  • Quickly bring devices under management: Easy enrolment and authentication for BYOD and corporate devices.

  • Intuitive dashboard with an easy-to-use interface: Management has never been simpler with an overview of the entire device ecosystem in your organization.
  • Ensure devices are compliant with policies: Configures profiles to enact policies for Wi-Fi, VPN, and other parameters.

  • Troubleshoot devices in real time: Remotely control and view mobile devices and troubleshoot issues on them.

Mobile Device Manager Plus is a frontrunner in user interface and pricing, on a review by PCMag:
“Solid mobile device management (MDM) solution with a great user interface and a great price”, on a review of the best MDM solutions for the year 2018.

Mobile Device Manager Plus is mentioned in techradar as a top MDM solution of 2017:
Techradar – the source for tech buying advice, has featured ManageEngine Mobile Device Manager Plus in their list of “Top 10 best MDM solutions in 2017”.

Mobile Device Manager Plus Available In 3 Editions

Free

Fully functional, perfect for small businesses.

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Standard

Fundamental mobile device management.

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Professional

Scalable, end-to-end mobile device management

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Log 360 - IT Solutions Ireland - Servaplex

“Securely manage and store your logs on our cloud platform”

Log360 Cloud is a cloud-based log management solution for managing and storing logs from your IT infrastructure.

This solution allows security teams to manage their logs from the cloud, helping them achieve their IT security and compliance objectives.

How does it work?

Your network logs help you detect, investigate, and mitigate security incidents. Securely manage and store your logs with ManageEngine’s Log360 Cloud. Don’t let security incidents go unnoticed.

“Secure log management from the cloud”

Why should you consider Log360 Cloud?

  • Instant and simple: Log360 Cloud can help you get started with log management in minutes. All it takes to get started is a quick sign up, followed by configuring an agent that can discover and add devices in your network for auditing.

  • Store and search: Aggregate logs from your critical devices and securely store them on our cloud platform to save costs on IT storage spending. With its intuitive, robust search engine, Log360 Cloud facilitates speedy forensic and root cause analysis.
  • Audit and report: Log360 Cloud comes with a wide range of out-of-the-box reports that help you discover who did what, when, and from where. You can generate security audit reports in a jiffy to visualize and review security activities and furnish the required details for IT compliance audits.

  • Receive alerts: Get alerted about suspicious changes across your network that allows your security teams to detect and mitigate security threats at an early stage.

  • Comply with regulatory mandates: Meet regulatory compliance requirements for various regulatory mandates such as PCI DSS, FISMA, GLBA, SOX, HIPAA, ISO 27001, and more by using audit-ready report templates.

Log360 Features

Log Management

Log Management for Network Security
Event Log Management
Syslog Management
Event Log Auditing
Unix Auditing and Reporting
Linux Auditing and Reporting
Windows Device Auditing

IT Compliance Reports

Compliance Audits
PCI Compliance Reports
ISO 27001 Compliance Reports
FISMA Compliance Reports
HIPAA Compliance Reports
SOX Compliance Reports
GLBA Compliance Reports
Reports for New Regulatory Compliance
Customizing Compliance Reports
GDPR Compliance Handbook

Patch Manager Plus - Endpoint Management - Servaplex Ireland

Patch Manager Plus, our all-around patching solution, offers automated patch deployment for Windows, macOS, and Linux endpoints, along with patching support for 900+ third-party updates across 500+ third party applications. It’s available both on-premises and on the cloud.

Features of Patch Manager

  • Blazing speed: Automate patch management to get more endpoints patched in less time.
  • Flexibility: Ability to customize deployment policies to meet your enterprise’s patching needs.
  • Reliability: Secures networks by applying timely patches to OS and applications.

  • Compliance: Patch management tool that helps achieve 100% patch compliance status across all systems.

  • Visibility: Use powerful audits and reporting to better analyse and fix vulnerabilities faster.

One-stop solution for multi-OS patch management

  • Windows
  • Mac

  • Linux

Patch Manager Available In 3 Editions

Free

Suitable for SMBs
Fully functional
Up to 20 computers and 5 servers

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Professional

Patch Windows, Mac & Linux endpoints
3rd party patch management
Server application patch management
Service pack deployment
Patch management reports
Role based administration

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Enterprise

Distribution server for bandwidth optimization
Antivirus definition updates
Test and approve patches
Two factor authentication

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Remote Access Plus - IT Solutions Ireland - Servaplex

Remote Access Plus is an Enterprise Remote access software that helps system administrators and IT help desk technicians in troubleshooting remote computers from a central location.

Powerfully built tools like advanced remote access control, system manager, Wake on LAN, remote shutdown, remote file transfer and more enables elite remote support experience and considerably reduces troubleshooting time from days to minutes.

Remote Access Plus Benefits

  • Connect: Reach out to all the computers in your corporate network irrespective of their location.
  • Detect: Examine all your network peers effortlessly and diagnose the actual cause of every hassle.
  • Collaborate: Bring technicians together and troubleshoot each issue as a team with eminent people.
  • Rescue: Resolve issues In seconds with powerful tools and never bump heads with employee’s workflow.

Remote Access Plus Features

  • Advanced Remote Control:HIPAA ready remote desktop management software to assist Windows, Mac and Linux computers with 10+ top notch features.
    “Support your network computers on the go.”
  • System Manager: Remotely manage process and services, access command prompt, registry, manage users, files, shares, printers and, more.
    “12+ handy tools to remotely resolve issues in lightning speed”
  • Voice & Video Chat: Voice, video and text chats to remotely assist any technician or user in each troubleshooting step and enable seamless remote assistance experience.
    “Instantly collaborate with technicians and users.”
  • Wake on LAN: Get a detailed agent status and boot-up remote computers that are down on-demand, individually or in bulk in just clicks.
    “Instantly turn remote computers ON.”
  • Remote Shutdown: Get to know the live computers with zero active users and remotely turn them off, lock or put to sleep, individually or as a bulk.
    “A smart component that can cut down your running costs.”
  • Powerful Reports: Maintain records on the tasks performed using Remote Access Plus and gain complete visibility over the initiated remote sessions, chat history and registry value exports.
    “Perceive audit ready real-time reports.”

Remote Access Plus Available In 3 Editions

Free Edition

Fully functional perfect for small business.

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Standard Edition

Advance Remote Desktop
Access for troubleshooting

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Enterprise

Complete remote
Computer access with 12+
Troubleshooting tools

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360 Manager Plus - IT Solutions Ireland - Servaplex

M365 Manager Plus is an extensive Microsoft 365 tool used for reporting, managing, monitoring, auditing, and creating alerts for critical activities.

With its user-friendly interface, you can easily manage Exchange Online, Azure Active Directory, Skype for Business, OneDrive for Business, Microsoft Teams, and other Microsoft 365 services all from one place.

M365 Manager Plus provides exhaustive preconfigured reports on Microsoft 365 and helps you perform complex tasks including bulk user management, bulk mailbox management, secure delegation, and more. Monitor Microsoft 365 services around the clock and receive instant email notifications about service outages. M365 Manager Plus eases compliance management with built-in compliance reports and offers advanced auditing and alerting features to keep your Microsoft 365 setup secure.

M365 Manager Plus Features

  • Microsoft 365 Reporting: M365 Manager Plus provides over 700 preconfigured reports on Exchange Online, Azure Active Directory, Skype for Business, OneDrive for Business, and other Microsoft 365 services. The reports can be scheduled and exported to PDF, CSV, XLS, or HTML format.

  • Microsoft 365 Auditing & Alerting: With built-in audit reports track every event happening in your Microsoft 365 environment to take preemptive actions and avoid dire consequences. Create custom alerts to get real-time email notification about critical activities happening in your Microsoft 365 environment.

  • Microsoft 365 Management: M365 Manager Plus makes Microsoft 365 management effortless with its sophisticated features. It allows to manage users, mailboxes, licenses, and contacts in bulk, substantially reducing the amount of time spent on management tasks.

  • Microsoft 365 Monitoring: Monitor the health of Exchange Online, Azure Active Directory, OneDrive for Business, Skype for Business, and other major Microsoft 365 services around the clock from one, central location.

  • Microsoft 365 Help Desk Delegation: In M365 Manager Plus, you’re not limited to default roles as in Microsoft 365. Select any combination of reporting, management, auditing, and alerting tasks to create your own customized roles. Cross-tenant, and domain-based delegation is also possible.

M365 Manager Plus Available In 3 Editions

Free Edition

Supports 25 users/mailboxes.
Never expires.
Supports all the features of Standard edition

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Standard Edition

Supports 25 to unlimited number of users/mailboxes.
Annual or perpetual subscription.
Supported features:
500+ reports on Microsoft 365 services.
Microsoft 365 management
Password expiry notification
Help desk delegation.

Starts at $345

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Enterprise

Supports 25 to unlimited number of users/mailboxes.
Annual or perpetual subscription.
Supported features:
500+ reports on Microsoft 365 services.
Microsoft 365 auditing and alerting.
Microsoft 365 health monitoring.
Microsoft 365 management
Password expiry notification
Help desk delegation.

Starts at $595

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Site24x7 - Cloud IT Solutions Ireland - Servaplex

Site24x7 empowers IT operations and DevOps with AI-powered performance monitoring and cloud spend optimization.

Its broad capabilities help quickly troubleshoot problems with end-user experience, applications, servers, public clouds, and network infrastructure

As a ManageEngine Partner you can directly add Site24x7 services to your existing portfolio and start selling, just like reselling other ManageEngine products.

Site24x7 Features

  • Website Monitoring
  • Server Monitoring

  • Cloud Monitoring

  • Network Monitoring

  • Application Performance

  • Real User Monitoring

Site24x7 Available In 4 Editions

Standard Edition

10 x Websites/Servers
1 x Advanced Monitor
3 x Status Pages in StatusIQ
5 x Network Interfaces
2 x NetFlow Interfaces
500 MB Logs
100K RUM Pageviews & 1 Site
Access to Add-ons
Select from over 110+ Locations
50 SMS/Voice Credits per month
Multi-user
Third-party Integration
Standard Support

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Pro Edition

40 x Websites/Servers
3 x Advanced Monitors
3 x Status Pages in StatusIQ
5 x Network Interfaces
2 x NetFlow Interfaces
500 MB Logs
500K RUM Pageviews & 5 Sites
Access to Add-ons
Select from over 110+ Locations
150 SMS/Voice Credits per month
Multi-user
Third-party Integration
Premium Support

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Classic Edition

100 x Websites/Servers
5 x Advanced Monitors
3 x Status Pages in StatusIQ
10 x Network Interfaces
2 x NetFlow Interfaces
500 MB Logs
1M RUM Pageviews & 10 Sites
Access to Add-ons
Select from over 110+ Locations
250 SMS/Voice Credits per month
Multi-user
Third-party Integration
Premium Support

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Enterprise Edition

500 x Websites/Servers
25 x Advanced Monitors
3 x Status Pages in StatusIQ
100 x Network Interfaces
20 x NetFlow Interfaces
1 GB Logs
10M RUM Pageviews & 100 Sites
Access to Add-ons
Select from over 110+ Locations
500 SMS/Voice Credits per month
Multi-user
Third-party Integration
Premium Support

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Testimonials

M365 Manager Plus is valuable to our future business and, most importantly it allows me to keep on improving the level of service we provide.

IT Infrastructure Manager

Sunstar Suisse SA

Cloud Security Plus - IT solutions Ireland - Servaplex

Cloud Security Plus gives complete visibility into both your AWS and Azure cloud infrastructures.

The comprehensive reports, easy search mechanism, and customizable alert profiles enable you to track, analyse, and react to events happening in your cloud environments. Thus, facilitating the smooth functioning of your business in a secure and protected cloud.

Cloud Security Plus combats security concerns and protects your cloud.

Cloud Security Plus Benefits

  • Centrally manage public clouds: Supports major public cloud platforms, including Amazon Web Services (AWS) and Microsoft Azure.
  • Easily search through log data: Find what you’re looking for with the smart log search engine and the advanced search options provided.
  • Track every activity that happens in the Microsoft Azure cloud: Reports provide insights on user activity and any changes made to network security groups, virtual networks, DNS zones, virtual machines, databases, and storage accounts.
  • Granular insights on Google Cloud Platform events: Get detailed reports on network security, VPC activity, network services, hybrid connectivity, cloud functions, and App Engine.
  • Detailed reports for the AWS cloud environment: Several predefined reports provide detailed information on events that occur in Amazon EC2, Web Application Firewalls (WAF), Relational Database Service (RDS), Lambda, Security Token Service (STS), Elastic Block Store (EBS), Virtual Private Cloud (VPC), Elastic Load Balancer (ELB), and Simple Storage Service (S3).
  • Proactively monitor your Salesforce environment: Instant alerts help track potential incidents and unusual access while predefined reports help with rapid investigation of user activity by tracking who did what, when, and from where.
  • Alerts that keep you in the loop: Get notifications via email when unusual activities, web attacks, anomalous trends, and other security threats occur.

Cloud Security Plus Features

  • Securing AWS Cloud platform: Cloud Security Plus collects, monitors, and analyses the log data from AWS cloud platform and provides out-of-box reports and alerts for the same.
  • Securing Azure cloud platform: Collect, monitor, and analyse log data from Azure environment
  • Salesforce log management: Cloud Security Plus fetches Salesforce event logs from Salesforce Event Monitoring through REST API calls to monitor login, report, content, and search activity. This can help in the proactive monitoring of critical events in your Salesforce environment.
  • Google Cloud Platform log management: Get detailed insights on user activity, IAM, network security, VPC activity, network services, cloud functions, App Engine, Google storage, and GCP resource management with extensive log retrieval using gRPC calls.

See how your business can benefit from having your IT solutions simplified and get in touch now!

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