Cloud - IT Solutions - Servaplex Ireland

What Are Cloud Solutions?

Cloud-native and Cloud-ready solutions to manage multi-cloud and hybrid infrastructures, boost productivity and collaboration of your remote workforce, and enable seamless business continuity.

Cloud Products

ServiceDesk Plus - Manage Engine IT Solutions Ireland

ServiceDesk Plus is a game changer in turning IT teams from daily firefighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

ServiceDesk Plus Features

  • Incident, problem and change management

  • Asset management

  • Purchase order management

  • Contract management

  • Self-service portal, and knowledge base

  • Project Management module is also available

ServiceDesk Plus Benefits

  • Best practice ITSM workflows
  • Powerful integrations with IT management apps
  • Smart automation
  • Extensive reporting capabilities
  • Codeless customizations
  • Deploy on cloud or on-premises

ServiceDesk Plus Is Available In 3 Editions

Standard

• Incident management
• Self-service portal
• Knowledge base
• Multi-site support
• SLA management
• Help desk reports

Professional

• Help desk management
• IT asset discovery
• Software asset management
• Asset inventory reports
• Purchase & contracts management

Enterprise

• Incident management
• Problem management
• Change management
• Release management
• IT project management
• Service Catalog
• Asset management
• CMDB

Testimonials

“The main challenge was managing our helpdesk after bringing the service back in-house from an external provider. Without a dedicated helpdesk system, requests were coming in through emails, instant messages and phone calls, making it difficult to track and manage them consistently.

We needed a solution that would give us a structured way to log, prioritise and manage incidents and service requests. ServiceDesk Plus Cloud provided that structure, helping us streamline the process, improve visibility and ensure requests were being handled efficiently and consistently.”

Lynn Ellingworth

IS Project lead, River Basin Management Service

“We had been using ManageEngine on-premises for many years, so moving to ServiceDesk Plus Cloud was a natural next step. We needed a modern, cloud-based platform that could standardise how we manage ICT requests, incidents, changes and assets across the organisation.

Since implementing it, we’ve gained much greater visibility and control over our service operations. Automation has significantly reduced manual effort, improved ticket routing and helped standardise processes efficiently across the team.

Dave Coleman

Head of ICT Service Operation, Road Safety Authority

Endpoint Central - Endpoint Management - Servaplex Ireland

Endpoint Central is a unified endpoint security and management solution that helps manage servers, desktops, and mobile devices all from a single console. It automates desktop management functions such as installing patches, distributing software, IT assets tracking, security management, remote control etc.

Empowering businesses to cut their IT infrastructure costs, achieve operational efficiency, improve productivity, and combat network vulnerabilities.

Why Endpoint Central?

  • Patch Management: Secure your network by automating patch deployment for Windows, Mac, Linux and Third-Party Applications.

  • Software Deployment: Deploy Software to all the endpoints within your network in just a few clicks using 4,500+ pre-defined application templates.

  • Mobile Device Management: Configure, manage and secure mobile devices centrally using mobile device management

  • Endpoint Security: Strengthen endpoint security by regularly assessing vulnerabilities, monitoring browsers, controlling applications and devices in your enterprise network.

  • OS Imaging & Deployment: Automatically image and deploy OS on Windows computers, along with the installation of required drivers and applications using OS deployment.

  • IT Asset Management: Manage software and hardware assets within your network and track license and warranty details effortlessly.

  • Remote Control: Troubleshoot remote desktops with multi-user collaboration, file transfer, video recording, and more.

  • Modern Management: Unify endpoint management with a similar approach towards managing both mobile phones and Windows 10 devices.

  • Configurations: 25+ pre-defined configurations including Power Management, USB Device Management, Security Policies, and so on.

Supported OS

  • Windows

  • Linux

  • Android

  • Ios

  • Mac-OS

  • Tv-OS

  • Chrome-OS

  • iPAD-OS

Endpoint Central Available In 4 Editions

Free

• Patch Management
• Software Deployment
• Asset Management
• Configurations
• Windows System Tools
• Remote Control
• OS Deployment for 4 workstations and 1 server
• Endpoint Security (Add-on)
• Manage up to 25 computers & 25 mobile devices

Professional

• Patch Management
• Software Deployment
• Asset Management
• Configurations
• Windows System Tools
• Remote Control
• AD & User Logon Reports
• Mobile Device Mgmt. (Add-on)
• OS Deployment (Add-on)
• Endpoint Security (Add-on)

Enterprise

• WAN Bandwidth Optimization
• Self Service Portal
• Prohibited Software / Block EXE
• Software Metering
• License Management
• Remote Session Recording
• USB Device Management
• Two Factor Authentication
• Mobile Device Mgmt. (Add-on)
• OS Deployment. (Add-on)
• Endpoint Security (Add-on)

UEM Edition

• Mobile Device Management
• Modern Management for Windows 10 and macOS devices
• OS deployment
• Endpoint Security (Add-on)

Testimonials

“Endpoint Central has provided us with the features we needed for patching, policy management, and remote support for off-fabric devices. Policy enforcement and off-fabric remote access have been particularly useful for our team.”

Bryan Smyth

ICT Manager, the coombe hospital

“We have saved days of work monthly with our IT team, manually starting Windows updates and doing controlled reboots out of hours (multiple times on one server sometimes).

We trust Endpoint Central to install and reboot our servers on automated schedules.“

Iain Briscoe

Head of IT Production, payzone ireland

Mobile Device Management Plus - Endpoint IT Solutions - Servaplex

ManageEngine Mobile Device Manager Plus is a comprehensive mobile device management solution designed to empower your enterprise workforce with the power of mobility, by enhancing employee productivity without compromising on corporate security.

It lets you manage smartphones, tablets, laptops, desktops, TVs, and rugged devices and multiple operating systems such as Android, iOS, iPadOS, tvOS, macOS, Windows, and Chrome OS.

Supported Platforms for MDM

  • Apple

  • Android

  • Windows

  • Chrome OS

Features of Mobile Device Manager Plus

  • Quickly bring devices under management: Easy enrolment and authentication for BYOD and corporate devices.

  • Intuitive dashboard with an easy-to-use interface: Management has never been simpler with an overview of the entire device ecosystem in your organization.

  • Ensure devices are compliant with policies: Configures profiles to enact policies for Wi-Fi, VPN, and other parameters.

  • Troubleshoot devices in real time: Remotely control and view mobile devices and troubleshoot issues on them.

Mobile Device Manager Plus is a frontrunner in user interface and pricing, on a review by PCMag:
“Solid mobile device management (MDM) solution with a great user interface and a great price”, on a review of the best MDM solutions for the year 2018.

Mobile Device Manager Plus is mentioned in techradar as a top MDM solution of 2017:
Techradar – the source for tech buying advice, has featured ManageEngine Mobile Device Manager Plus in their list of “Top 10 best MDM solutions in 2017”.

Mobile Device Manager Plus Available In 3 Editions

Free

• Fully functional, perfect for small businesses.

Standard

• Fundamental mobile device management.

Professional

• Scalable, end-to-end mobile device management

Log 360 - IT Solutions Ireland - Servaplex

“Securely manage and store your logs on our cloud platform”

Log360 Cloud is a cloud-based log management solution for managing and storing logs from your IT infrastructure.

This solution allows security teams to manage their logs from the cloud, helping them achieve their IT security and compliance objectives.

How does it work?

Your network logs help you detect, investigate, and mitigate security incidents. Securely manage and store your logs with ManageEngine’s Log360 Cloud. Don’t let security incidents go unnoticed.

“Secure log management from the cloud”

Why should you consider Log360 Cloud?

  • Instant and simple: Log360 Cloud can help you get started with log management in minutes. All it takes to get started is a quick sign up, followed by configuring an agent that can discover and add devices in your network for auditing.

  • Store and search: Aggregate logs from your critical devices and securely store them on our cloud platform to save costs on IT storage spending. With its intuitive, robust search engine, Log360 Cloud facilitates speedy forensic and root cause analysis.

  • Audit and report: Log360 Cloud comes with a wide range of out-of-the-box reports that help you discover who did what, when, and from where. You can generate security audit reports in a jiffy to visualize and review security activities and furnish the required details for IT compliance audits.

  • Receive alerts: Get alerted about suspicious changes across your network that allows your security teams to detect and mitigate security threats at an early stage.

  • Comply with regulatory mandates: Meet regulatory compliance requirements for various regulatory mandates such as PCI DSS, FISMA, GLBA, SOX, HIPAA, ISO 27001, and more by using audit-ready report templates.

Log360 Features

Log Management

• Log Management for Network Security
• Event Log Management
• Syslog Management
• Event Log Auditing
• Unix Auditing and Reporting
• Linux Auditing and Reporting
• Windows Device Auditing

IT Compliance Reports

• Compliance Audits
• PCI Compliance Reports
• ISO 27001 Compliance Reports
• FISMA Compliance Reports
• HIPAA Compliance Reports
• SOX Compliance Reports
• GLBA Compliance Reports
• Reports for New Regulatory Compliance
• Customizing Compliance Reports
• GDPR Compliance Handbook

Patch Manager Plus - Endpoint Management - Servaplex Ireland

Patch Manager Plus, our all-around patching solution, offers automated patch deployment for Windows, macOS, and Linux endpoints, along with patching support for 900+ third-party updates across 500+ third party applications. It’s available both on-premises and on the cloud.

Features of Patch Manager

  • Blazing speed: Automate patch management to get more endpoints patched in less time.
  • Flexibility: Ability to customize deployment policies to meet your enterprise’s patching needs.

  • Reliability: Secures networks by applying timely patches to OS and applications.

  • Compliance: Patch management tool that helps achieve 100% patch compliance status across all systems.

  • Visibility: Use powerful audits and reporting to better analyse and fix vulnerabilities faster.

One-stop solution for multi-OS patch management

  • Windows

  • Mac

  • Linux

Patch Manager Available In 3 Editions

Free

• Suitable for SMBs
• Fully functional
• Up to 20 computers and 5 servers

Professional

• Patch Windows, Mac & Linux endpoints
• 3rd party patch management
• Server application patch management
• Service pack deployment
• Patch management reports
• Role based administration

Enterprise

• Distribution server for bandwidth optimization
• Antivirus definition updates
• Test and approve patches
• Two factor authentication

Remote Access Plus - IT Solutions Ireland - Servaplex

Remote Access Plus is an Enterprise Remote access software that helps system administrators and IT help desk technicians in troubleshooting remote computers from a central location.

Powerfully built tools like advanced remote access control, system manager, Wake on LAN, remote shutdown, remote file transfer and more enables elite remote support experience and considerably reduces troubleshooting time from days to minutes.

Remote Access Plus Benefits

  • Connect: Reach out to all the computers in your corporate network irrespective of their location.
  • Detect: Examine all your network peers effortlessly and diagnose the actual cause of every hassle.
  • Collaborate: Bring technicians together and troubleshoot each issue as a team with eminent people.
  • Rescue: Resolve issues In seconds with powerful tools and never bump heads with employee’s workflow.

Remote Access Plus Features

  • Advanced Remote Control:HIPAA ready remote desktop management software to assist Windows, Mac and Linux computers with 10+ top notch features.
    “Support your network computers on the go.”
  • System Manager: Remotely manage process and services, access command prompt, registry, manage users, files, shares, printers and, more.
    “12+ handy tools to remotely resolve issues in lightning speed”
  • Voice & Video Chat: Voice, video and text chats to remotely assist any technician or user in each troubleshooting step and enable seamless remote assistance experience.
    “Instantly collaborate with technicians and users.”
  • Wake on LAN: Get a detailed agent status and boot-up remote computers that are down on-demand, individually or in bulk in just clicks.
    “Instantly turn remote computers ON.”
  • Remote Shutdown: Get to know the live computers with zero active users and remotely turn them off, lock or put to sleep, individually or as a bulk.
    “A smart component that can cut down your running costs.”
  • Powerful Reports: Maintain records on the tasks performed using Remote Access Plus and gain complete visibility over the initiated remote sessions, chat history and registry value exports.
    “Perceive audit ready real-time reports.”

Remote Access Plus Available In 3 Editions

Free Edition

• Fully functional perfect for small business.

Standard Edition

• Advance Remote Desktop
• Access for troubleshooting

Enterprise

• Complete remote
• Computer access with 12+
• Troubleshooting tools

360 Manager Plus - IT Solutions Ireland - Servaplex

M365 Manager Plus is an extensive Microsoft 365 tool used for reporting, managing, monitoring, auditing, and creating alerts for critical activities.

With its user-friendly interface, you can easily manage Exchange Online, Azure Active Directory, Skype for Business, OneDrive for Business, Microsoft Teams, and other Microsoft 365 services all from one place.

M365 Manager Plus provides exhaustive preconfigured reports on Microsoft 365 and helps you perform complex tasks including bulk user management, bulk mailbox management, secure delegation, and more. Monitor Microsoft 365 services around the clock and receive instant email notifications about service outages. M365 Manager Plus eases compliance management with built-in compliance reports and offers advanced auditing and alerting features to keep your Microsoft 365 setup secure.

M365 Manager Plus Features

  • Microsoft 365 Reporting: M365 Manager Plus provides over 700 preconfigured reports on Exchange Online, Azure Active Directory, Skype for Business, OneDrive for Business, and other Microsoft 365 services. The reports can be scheduled and exported to PDF, CSV, XLS, or HTML format.

  • Microsoft 365 Auditing & Alerting: With built-in audit reports track every event happening in your Microsoft 365 environment to take preemptive actions and avoid dire consequences. Create custom alerts to get real-time email notification about critical activities happening in your Microsoft 365 environment.

  • Microsoft 365 Management: M365 Manager Plus makes Microsoft 365 management effortless with its sophisticated features. It allows to manage users, mailboxes, licenses, and contacts in bulk, substantially reducing the amount of time spent on management tasks.

  • Microsoft 365 Monitoring: Monitor the health of Exchange Online, Azure Active Directory, OneDrive for Business, Skype for Business, and other major Microsoft 365 services around the clock from one, central location.

  • Microsoft 365 Help Desk Delegation: In M365 Manager Plus, you’re not limited to default roles as in Microsoft 365. Select any combination of reporting, management, auditing, and alerting tasks to create your own customized roles. Cross-tenant, and domain-based delegation is also possible.

M365 Manager Plus Available In 3 Editions

Free Edition

• Supports 25 users/mailboxes.
• Never expires.
• Supports all the features of Standard edition

Standard Edition

• Supports 25 to unlimited number of users/mailboxes.
• Annual or perpetual subscription.
• Supported features:
• 500+ reports on Microsoft 365 services.
• Microsoft 365 management
• Password expiry notification
• Help desk delegation.

Starts at $345

Enterprise

• Supports 25 to unlimited number of users/mailboxes.
• Annual or perpetual subscription.
• Supported features:
• 500+ reports on Microsoft 365 services.
• Microsoft 365 auditing and alerting.
• Microsoft 365 health monitoring.
• Microsoft 365 management
• Password expiry notification
• Help desk delegation.

Starts at $595

Site24x7 - Cloud IT Solutions Ireland - Servaplex

Site24x7 empowers IT operations and DevOps with AI-powered performance monitoring and cloud spend optimization.

Its broad capabilities help quickly troubleshoot problems with end-user experience, applications, servers, public clouds, and network infrastructure

As a ManageEngine Partner you can directly add Site24x7 services to your existing portfolio and start selling, just like reselling other ManageEngine products.

Site24x7 Features

  • Website Monitoring

  • Server Monitoring

  • Cloud Monitoring

  • Network Monitoring

  • Application Performance

  • Real User Monitoring

Site24x7 Available In 4 Editions

Standard Edition

• 10 x Websites/Servers
• 1 x Advanced Monitor
• 3 x Status Pages in StatusIQ
• 5 x Network Interfaces
• 2 x NetFlow Interfaces
• 500 MB Logs
• 100K RUM Pageviews & 1 Site
• Access to Add-ons
• Select from over 110+ Locations
• 50 SMS/Voice Credits per month
• Multi-user
• Third-party Integration
• Standard Support

Pro Edition

• 40 x Websites/Servers
• 3 x Advanced Monitors
• 3 x Status Pages in StatusIQ
• 5 x Network Interfaces
• 2 x NetFlow Interfaces
• 500 MB Logs
• 500K RUM Pageviews & 5 Sites
• Access to Add-ons
• Select from over 110+ Locations
• 150 SMS/Voice Credits per month
• Multi-user
• Third-party Integration
• Premium Support

Classic Edition

• 100 x Websites/Servers
• 5 x Advanced Monitors
• 3 x Status Pages in StatusIQ
• 10 x Network Interfaces
• 2 x NetFlow Interfaces
• 500 MB Logs
• 1M RUM Pageviews & 10 Sites
• Access to Add-ons
• Select from over 110+ Locations
• 250 SMS/Voice Credits per month
• Multi-user
• Third-party Integration
• Premium Support

Enterprise Edition

• 500 x Websites/Servers
• 25 x Advanced Monitors
• 3 x Status Pages in StatusIQ
• 100 x Network Interfaces
• 20 x NetFlow Interfaces
• 1 GB Logs
• 10M RUM Pageviews & 100 Sites
• Access to Add-ons
• Select from over 110+ Locations
• 500 SMS/Voice Credits per month
• Multi-user
• Third-party Integration
• Premium Support

Testimonials

“ManageEngine’s Site 24×7 has given us a comprehensive bird’s-eye view of our IT infrastructure, including it’s performance and availability, all in one place. We were looking for a cost-efficient, one-stop monitoring product that also ensures the best digital experience, and the tool became a perfect solution for our needs”

Michael Devitt

IT Director, William Fry LLP

Cloud Security Plus - IT solutions Ireland - Servaplex

Cloud Security Plus gives complete visibility into both your AWS and Azure cloud infrastructures.

The comprehensive reports, easy search mechanism, and customizable alert profiles enable you to track, analyse, and react to events happening in your cloud environments. Thus, facilitating the smooth functioning of your business in a secure and protected cloud.

Cloud Security Plus combats security concerns and protects your cloud.

Cloud Security Plus Benefits

  • Centrally manage public clouds: Supports major public cloud platforms, including Amazon Web Services (AWS) and Microsoft Azure.
  • Easily search through log data: Find what you’re looking for with the smart log search engine and the advanced search options provided.
  • Track every activity that happens in the Microsoft Azure cloud: Reports provide insights on user activity and any changes made to network security groups, virtual networks, DNS zones, virtual machines, databases, and storage accounts.
  • Granular insights on Google Cloud Platform events: Get detailed reports on network security, VPC activity, network services, hybrid connectivity, cloud functions, and App Engine.
  • Detailed reports for the AWS cloud environment: Several predefined reports provide detailed information on events that occur in Amazon EC2, Web Application Firewalls (WAF), Relational Database Service (RDS), Lambda, Security Token Service (STS), Elastic Block Store (EBS), Virtual Private Cloud (VPC), Elastic Load Balancer (ELB), and Simple Storage Service (S3).
  • Proactively monitor your Salesforce environment: Instant alerts help track potential incidents and unusual access while predefined reports help with rapid investigation of user activity by tracking who did what, when, and from where.
  • Alerts that keep you in the loop: Get notifications via email when unusual activities, web attacks, anomalous trends, and other security threats occur.

Cloud Security Plus Features

  • Securing AWS Cloud platform: Cloud Security Plus collects, monitors, and analyses the log data from AWS cloud platform and provides out-of-box reports and alerts for the same.
  • Securing Azure cloud platform: Collect, monitor, and analyse log data from Azure environment
  • Salesforce log management: Cloud Security Plus fetches Salesforce event logs from Salesforce Event Monitoring through REST API calls to monitor login, report, content, and search activity. This can help in the proactive monitoring of critical events in your Salesforce environment.
  • Google Cloud Platform log management: Get detailed insights on user activity, IAM, network security, VPC activity, network services, cloud functions, App Engine, Google storage, and GCP resource management with extensive log retrieval using gRPC calls.

See how your business can benefit from having your IT management needs looked after by the Irish experts. Give us a call now on +353-1-2304242 or fill in the form below and a member of our team will be in touch!

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