Laois County Council Case Study - Servaplex

Laois County Council, the local authority responsible for public services across County Laois, has significantly enhanced its service delivery and internal operations by implementing ServiceDesk Plus Cloud from ManageEngine.

Laois County Council- ServiceDesk Plus Cloud - Servaplex

Business Challenge

Laois County Council had a pressing need to enhance their service delivery and were seeking out an sophisticated IT solution to help streamline, automate and manage service delivery across multiple departments such as IT, HR, Facilities and Finance.

Solution

Implemented ManageEngine’s Solutions to address comprehensive IT management needs, focusing on:

Implementation Approach

Laois County Council, in collaboration with ManageEngine, has transformed its IT operations.

ServiceDesk Plus Cloud with multiple portals is central to their setup, empowering departments to operate independently while maintaining centralised control and visibility. By integrating with Endpoint Central, PAM360, ADManager Plus, and Analytics Plus, the Council has built a secure, intelligent, and highly automated environment:

  • 1
    ServiceDesk Plus Cloud ESM: Enables multi-department service delivery through dedicated portals for IT, HR, Facilities, and more, all centrally managed.
  • 2
    Endpoint Central: Automates patch management, software deployment, and endpoint visibility, with asset data feeding directly into the IT service desk.
  • 3
    PAM360: Secures privileged access and remote sessions while maintaining compliance and audit readiness.
  • 4
    ADManager Plus: Automates Active Directory user management, deeply integrated into the service request lifecycle
  • 5
    Analytics Plus: Delivers advanced, customisable dashboards and reports, providing cross-module insights for data-driven decisions on ticket volumes, SLA performance, and departmental efficiency.

Key Results: ManageEngine’s Impact on Laois County Council

  • Streamlined Workflows
    By leveraging the ESM capabilities of ServiceDesk Plus Cloud, Laois County Council has streamlined workflows, increased transparency, and improved service request handling across multiple departments through a unified self-service portal.
  • Committment to Digial
    This adoption reflects the Council’s commitment to digital transformation and operational excellence.
  • Daily Benefits
    ServiceDesk Plus Cloud simplifies daily work by providing a single platform for employees to report issues, request services, and stay informed. Instead of scattered emails or phone calls, staff use a self-service portal for all requests, from IT support to HR services.

“One of the big wins is that it works from anywhere, which is perfect for our staff who are in and out of the office.”

Information Systems Project Leader

Servaplex: Your IT Transformation Partner

ServiceDesk Plus - Manage Engine IT Solutions Ireland

ServiceDesk Plus

ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance. Embedded AI-capabilities, powered by proprietary AI-technologies, and other AI-solutions like OpenAI’s ChatGPT and Microsoft Copilot, in ServiceDesk Plus enable service delivery teams to infuse intelligence within their existing ITSM practices and workflows seamlessly. Available both on-premises and in the cloud, ServiceDesk Plus is the ideal choice for organisations looking for a scalable, secure, and extensible IT and enterprise service management solution with an excellent ROI.

Endpoint Central - Endpoint Management - Servaplex Ireland

Endpoint Central

Endpoint Central is a unified endpoint security and management solution that helps manage servers, desktops, and mobile devices all from a single console. It automates desktop management functions such as installing patches, distributing software, IT assets tracking, security management, remote control etc. Empowering businesses to cut their IT infrastructure costs, achieve operational efficiency, improve productivity, and combat network vulnerabilities.

Patch Manager - Endpoint Management - Servaplex Ireland

PAM360

PAM360 is a comprehensive solution for businesses looking to incorporate PAM into their overall security operations. With PAM360’s contextual integration capabilities, you can build a central console where different parts of your IT management system interconnect for deeper correlation of privileged access data and overall network data, facilitating meaningful inferences and quicker remedies.

Related Case Studies

View all case studies