Celtic Manor Resort - Transforming Hospitality IT Management with ManageEngine Ireland

The Celtic Collection is a prestigious hospitality group featuring seven hotels and resorts, including the renowned Celtic Manor five-star resort.

With three championship golf courses, multiple restaurants, bars, and extensive facilities, the organization has hosted high-profile events like the NATO Summit and Ryder Cup.

Business Challenge

The IT team of 13 employees faced complex challenges managing:

  • Nearly 1,200 diverse endpoints
  • Three distributed data centers
  • Multiple device types (laptops, workstations, tills, mobile phones)
  • Manual IT processes
  • Inefficient ticket management
  • Limited device security and tracking

Solution

Implemented ManageEngine’s Endpoaqint Central and ServiceDesk Plus to address comprehensive IT management needs, focusing on:

Implementation Approach

Declan Bloomer, IT Systems Manager, strategically deployed ManageEngine to:

  • 1
    Centralize endpoint management
  • 2
    Automate repetitive IT tasks
  • 3
    Enhance security protocols
  • 4
    Improve service delivery

Key Results: ManageEngine’s Impact on Celtic Manor Resorts

  • Reduced Manual Endpoint Management
    Dramatically streamlined endpoint tracking by centralizing 1,200 device inventories, eliminating scattered spreadsheets and enabling automated patch management and deployment.
  • Enhanced Device Security and Tracking
    Implemented advanced mobile device management with geofencing, ensuring comprehensive security, preventing data loss, and maintaining strict control over company devices.
  • Optimized Service Desk Operations
    Transformed fragmented ticket management into a centralized, prioritized system handling up to 100 daily requests, improving response times and service quality.
  • Simplified OS and Application Deployment
    Reduced laptop/workstation setup time from half a day to minutes, enabling quick, standardized device preparation with minimal manual intervention.
  • Integrated Asset and Incident Management
    Created seamless integration between endpoint management and service desk, providing comprehensive asset insights and enabling faster, more efficient problem resolution.
  • Business Impact
    ManageEngine enabled Celtic Collection to transform its IT infrastructure from a manual, reactive model to a proactive, efficient, and highly responsive management ecosystem.

“ManageEngine have become a great partner. We’ve found them easy to deal with from sales through implementation, and the ongoing support is fantastic.”

Declan Bloomer

IT Systems Manager

Servaplex: Your IT Transformation Partner

ServiceDesk Plus - Manage Engine IT Solutions Ireland

ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Endpoint Central - Endpoint Management - Servaplex Ireland

Endpoint Central

Endpoint Central is a unified endpoint security and management solution that helps manage servers, desktops, and mobile devices all from a single console. It automates desktop management functions such as installing patches, distributing software, IT assets tracking, security management, remote control etc. Empowering businesses to cut their IT infrastructure costs, achieve operational efficiency, improve productivity, and combat network vulnerabilities.

Patch Manager - Endpoint Management - Servaplex Ireland

Patch Manager Plus

Patch Manager Plus, our all-around patching solution, offers automated patch deployment for Windows, macOS, and Linux endpoints, along with patching support for 900+ third-party updates across 500+ third party applications. It’s available both on-premises and on the cloud.

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