Inland Fisheries Ireland was formed on July 1, 2010 following the amalgamation of the Central Fisheries Board and the seven Regional Fisheries Boards into a single state agency.
Inland Fisheries Ireland is responsible for the protection, management, and conservation of the inland fisheries resource across the country. Ireland has over 70,000 kilometres of rivers and streams and 144,000 hectares of lakes all of which fall under the jurisdiction of IFI. The agency is also responsible for sea angling in Ireland.
The Challenge & Utilisation
Inland Fisheries Ireland initially needed to implement a new ServiceDesk and Endpoint Management solution. Most of the solutions we looked at on the market provided either endpoint configuration management or service desk capabilities in separate solutions that were not integrated. Another important factor for us was being able to fully integrate with Active Directory domain services. AD integration was an important aspect, as we were planning further Microsoft 365 migrations, and having this facility was hugely beneficial.
For Endpoint Central, having a single pane of glass for all assets including mobile phone device is very helpful and saves time and effort, not having to jump between different interfaces.
Also, Inland Fisheries Ireland has ADSelfService Plus which has given them the tools to easily unlock and reset their active directory accounts without having to always call support, freeing us up for other tasks.
Inland Fisheries Ireland use ManageEngine solutions to perform most of their daily IT operations activities which include:
Solutions Used for Inland Fisheries Ireland
ServiceDesk Plus
ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
Endpoint Central
Endpoint Central is unified endpoint security and management solution that helps manage servers, desktops, and mobile devices all from a single console. It automates desktop management functions such as installing patches, distributing software, IT assets tracking, security management, remote control etc. Empowering businesses to cut their IT infrastructure costs, achieve operational efficiency, improve productivity, and combat network vulnerabilities.
ADSelfService Plus
ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program. This software helps domain users to perform self-service password reset, self-service account unlocks and employee self-update of personal details (e.g., telephone numbers, etc) in Microsoft Windows Active Directory. Administrators find it easy to automate password resets, account unlocks while managing optimizing the expenses associated with helpdesk calls.
