Project Description

Inland Fishers - Case Study - IT Solutions Servaplex

Inland Fisheries Ireland was formed on July 1, 2010 following the amalgamation of the Central Fisheries Board and the seven Regional Fisheries Boards into a single state agency.

Inland Fisheries Ireland is responsible for the protection, management, and conservation of the inland fisheries resource across the country. Ireland has over 70,000 kilometres of rivers and streams and 144,000 hectares of lakes all of which fall under the jurisdiction of IFI. The agency is also responsible for sea angling in Ireland.

Inland Fisheries Ireland - Endpoint Central Case Study

The Challenge & Utilisation

Inland Fisheries Ireland initially needed to implement a new ServiceDesk and Endpoint Management solution. Most of the solutions we looked at on the market provided either endpoint configuration management or service desk capabilities in separate solutions that were not integrated.  Another important factor for us was being able to fully integrate with Active Directory domain services. AD integration was an important aspect, as we were planning further Microsoft 365 migrations, and having this facility was hugely beneficial.

For Endpoint Central, having a single pane of glass for all assets including mobile phone device is very helpful and saves time and effort, not having to jump between different interfaces.

Also, Inland Fisheries Ireland has ADSelfService Plus which has given them the tools to easily unlock and reset their active directory accounts without having to always call support, freeing us up for other tasks.

Inland Fisheries Ireland use ManageEngine solutions to perform most of their daily IT operations activities which include:

  • Mobile Device Management

  • Asset Tracking

  • Remote Support

  • Integrated ServiceDesk

  • Device Deployment Capabilities

  • Active Directory Management and Configuration and Reporting

"Some of the benefits include better overall management of endpoint devices in terms of patching and asset tracking, with an integrated ServiceDesk it makes the supporting of remote devices so efficient."

"Most organisations if not all, experienced a sudden influx in IT support demands from users that found themselves working from home and other remote locations due to COVID19 lockdown restrictions.  Coincidentally, Inland Fisheries Ireland had just completed a rollout of ManageEngine desktop central in January of 2020 which proved to be invaluable when provisioning devices and supporting end users throughout the pandemic. Servaplex provided an excellent and prompt response every time we needed it during the pandemic"

"The reason why we chose ManageEngine over other vendors was largely down to its ease of use, and its many ITIL addons and additional integrated features."

Ian Carroll

Head of ICT

Solutions Used for Inland Fisheries Ireland

ServiceDesk Plus - Manage Engine IT Solutions Ireland

ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

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Endpoint Central - Endpoint Management - Servaplex Ireland

Endpoint Central

Endpoint Central is unified endpoint security and management solution that helps manage servers, desktops, and mobile devices all from a single console. It automates desktop management functions such as installing patches, distributing software, IT assets tracking, security management, remote control etc. Empowering businesses to cut their IT infrastructure costs, achieve operational efficiency, improve productivity, and combat network vulnerabilities.

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ADSelfService- Servaplex Ireland

ADSelfService Plus

ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program. This software helps domain users to perform self-service password reset, self-service account unlocks and employee self-update of personal details (e.g., telephone numbers, etc) in Microsoft Windows Active Directory. Administrators find it easy to automate password resets, account unlocks while managing optimizing the expenses associated with helpdesk calls.

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