Inland Fisheries Ireland initially needed to implement a new ServiceDesk and Endpoint Management solution. Most of the solutions we looked at on the market provided either endpoint configuration management or service desk capabilities in separate solutions that were not integrated. Another important factor for us was being able to fully integrate with Active Directory domain services. AD integration was an important aspect, as we were planning further Microsoft 365 migrations, and having this facility was hugely beneficial.
For Endpoint Central, having a single pane of glass for all assets including mobile phone device is very helpful and saves time and effort, not having to jump between different interfaces.
Also, Inland Fisheries Ireland has ADSelfService Plus which has given them the tools to easily unlock and reset their active directory accounts without having to always call support, freeing us up for other tasks.
Inland Fisheries Ireland use ManageEngine solutions to perform most of their daily IT operations activities which include: