Kingspan Case Study | ManageEngine IT Solutions

Kingspan, a global manufacturing company founded in 1965, began as a small enterprise in the back of a pub in King’s Court. Originally focused on building products, the company has since evolved into a leading manufacturer of insulated panels across multiple countries.

Their IT division plays a crucial role in supporting the organization’s digital transformation and operational efficiency.

The IT Challenge

Kingspan’s IT department faced significant challenges in managing their technological infrastructure.

Key concerns included:

Inefficient asset reconciliation
Limited device management capabilities
Lack of comprehensive service management processes
Insufficient remote monitoring and patching capabilities
Inconsistent approach to IT service delivery

Solution

After careful evaluation, Kingspan implemented a comprehensive suite of ManageEngine tools to address their IT management challenges.

The solution included:

ServiceDesk Plus for service management
Endpoint Central for device and patch management
AD360 for task automation
Password Management Pro for security
M-Point Central for enhanced infrastructure visibility

Key Implementations and Benefits

John Gaskell, Director of IT, took a strategic approach to digital transformation:

1
Initial focus on establishing a reliable asset management system
2
Gradual implementation of ManageEngine tools
3
Prioritizing tools that could integrate seamlessly
4
Building a collaborative relationship with ManageEngine

Key Results: ManageEngine’s Impact on Kingspan

Streamlined End-to-End Service Management Processes
Transformed fragmented IT workflows into a unified, transparent system that dramatically reduces response times and improves overall operational efficiency across multiple business units.
Enhanced Ability to Prioritize and Manage Critical Incidents
Developed a sophisticated incident management framework that automatically categorizes, routes, and escalates issues, ensuring the most critical business problems receive immediate attention.
Improved Global Device Management and Patching
Implemented a centralized solution enabling real-time monitoring, updates, and security patches across geographically dispersed locations, ensuring consistent technology infrastructure and reduced vulnerability.
Implemented ITIL-Aligned Service Delivery
Introduced a standardized approach to IT service management that aligns technology services with business objectives, creating measurable, predictable, and accountable IT support processes.
Established Comprehensive Password and Access Control
Created a centralized security mechanism that provides granular access management, automated password protocols, and enhanced protection against unauthorized system access and potential security breaches.

Partnership Highlights

The relationship between Kingspan and Servaplex went beyond typical vendor-client interactions:

Responsive and supportive technical assistance
On-site support from development teams
Open communication channels
Collaborative approach to product improvement

“ManageEngine have always supported Kingspan Panels as a company. They’re very good at listening to our challenges and implementing changes that improve not only our IT operations but the software itself.”

John Gaskell

Director of IT

Future Outlook

Kingspan continues to work closely with Servaplex, exploring additional ways to optimize their IT infrastructure and drive continuous improvement in their technological capabilities.

ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Endpoint Central

Endpoint Central is a unified endpoint security and management solution that helps manage servers, desktops, and mobile devices all from a single console. It automates desktop management functions such as installing patches, distributing software, IT assets tracking, security management, remote control etc. Empowering businesses to cut their IT infrastructure costs, achieve operational efficiency, improve productivity, and combat network vulnerabilities.

AD360

AD360 provides all these functionalities for Windows Active Directory, Exchange Servers, and Office 365. With AD360, now just choose the required modules and start addressing IAM challenges across on-premises, cloud, and hybrid environments from within a single console.

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