Kirby Group Engineering was founded in 1964 in Limerick, Kirby Group Engineering is a leading mechanical and electrical engineering contractor with 1200 direct employees with three offices in Ireland, two in the UK and two in Northern Europe.
Kirby Group Engineering provides full mechanical and electrical contracting services as well as specialist high voltage (HV) and medium voltage (MV) design and construction services to clients across a number of different sectors including Data Centres, Life Sciences, Industrial, Commercial, and Substations and Renewables.
Utilisation & Benefits
To enhance IT service delivery and streamline internal support, Kirby Group Engineering implemented ManageEngine’s ServiceDesk Plus, a web-based help desk and IT service management solution.
Kirby Group Engineering has over 1,200 direct employees with three offices in Ireland, two in the UK, and two in Northern Europe. When the pandemic hit, ServiceDesk Plus enabled the IT team to seamlessly support their remote workforce, ensuring business continuity and effective communication across all locations.
They used ServiceDesk Plus to collaborate and manage support requests remotely, which proved to be a major success and a vital tool for maintaining productivity since remote working was introduced last March.
ManageEngine IT Solutions Used By Kirby Group Engineering
ServiceDesk Plus
ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
