Manage Engine Desktop Central - Longford - Case Study Servaplex

Longford County Council provides a wide and diverse range of services necessary to the physical, economic, social and cultural life of the county. Longford County Council currently employ approximately 350 staff in 15 locations around the county.

Longford County Council - Case Study IT Solutions - Ireland

The Challenge & Utilisation

The IT section of Longford County Council maintain the IT infrastructure of the organisation and provide IT support to it’s approximately 350 staff.

Supporting a wide variety of staff proved challenging with support requests being received by different communication methods such as email, phone and in person.

Longford choose ManageEngine ServiceDesk Plus as it allowed them to quickly set up an effective IT Service Desk that could be incorporated into their existing environment with little change required. Integration with Active Directory ensured that the Service Desk just worked for end users and IT staff.

"ManageEngine's ServiceDesk Plus was initially installed to provide an IT Service Desk but it has since been expanded to our Facilities section for the logging and tracking of facilities requests. We are also utilising MangeEngine ServiceDesk Plus for the council’s COVID-19 Community Call helpline."

"The additional reporting capabilities of ServiceDesk Plus ensures that the IT Service Desk can be appropriately resourced during times of high demand such as during our remote working deployment at the beginning of COVID-19 outbreak which saw IT support requests increase by almost 300%."

Servaplex were available over the course of the weekend to assist us with setting up the system and ensure we got the required licenses on time for the system to enter operation on the following Monday morning.”

Cian McGovern

IS Project Leader

Solutions Used for Longford County Council

ServiceDesk Plus - Manage Engine IT Solutions Ireland

ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Endpoint Central - Endpoint Management - Servaplex Ireland

Endpoint Central

Endpoint Central is a unified endpoint security and management solution that helps manage servers, desktops, and mobile devices all from a single console. It automates desktop management functions such as installing patches, distributing software, IT assets tracking, security management, remote control etc. Empowering businesses to cut their IT infrastructure costs, achieve operational efficiency, improve productivity, and combat network vulnerabilities.