Manage Service Provider - IT Solutions - Servaplex Ireland

What is MSP?

You might have read the term ‘MSP’ and wondered what it means. The abbreviation stands for ‘managed service provider’.

This is a concept in which businesses outsource certain services to specialist companies. Outsourcing has long been understood as a cost-cutting move.

What Functions Does MSP Perform?

Overwhelmingly, the term MSP applies to outsourced IT services. Particularly, the following areas of business activity are regularly performed by MSPs:

• Managing IT infrastructure

• Adding cybersecurity hardening to IT systems

• Offering technical support to staff

• Managing user access accounts on clients’ systems

• Offering fully managed hardware outsourcing

MSPs can offer remote storage or servers and provide Software-as-a-Service. Some managed service providers just supply hard-to-find IT expertise to prevent problems on a client’s system or assist users with usage difficulties.

Managed Service Provider Products

ServiceDesk Plus MSP - Manage Service Provide - Ireland

ServiceDesk Plus MSP is a web based, full-fledged ITSM suite designed specifically for managed service providers.

This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation.

It empowers service providers to offer services and support to multiple clients with centralized controls.

ServiceDesk Plus MSP Features

  • Account Management: Manage multiple clients
  • Rebrand: Provide personalized service

  • Incident Management: Gain control of your help desk

  • Service Catalog: Optimize service delivery

  • Knowledge Base: Provide quicker resolutions

  • Technician Auto Assign: Automate ticket assignment

  • Integrated Remote Control: Take control over workstations

  • Service Level Agreement: Solve tickets on time, every time

  • Automated Billing: Increase profitability

  • Change Management: Manage changes with precision

  • IT Project Management: Organize IT projects better

  • Asset Management: Gain visibility and control

  • Agent Based Scan: Discover all IT assets

  • CMDB: Gain in-depth visibility

  • Problem Management: Eliminate recurring incidents

  • Purchase & Contract: Centrally manage purchases & contracts

  • Reports: Gain IT help desk intelligence

  • NEW MSP Business Dashboard: Monitor your business’ health

  • NEW Time Sheet: Track your hours accurately

  • NEW Field service management: Schedule jobs efficiently

ServiceDesk Plus MSP Is Available In 3 Editions

Standard

The perfect starter kit to get your ticketing right.

• Account management
• Incident management
• Knowledge base
• SLA management
• Self service portal
• Help desk reports
• Automated billing
• QuickBooks integrations

“IT help desk software”

Professional

The right package for integrated IT Asset management.

• Help desk management
• Asset management
• Asset depreciation assessment
• Purchase and contracts management

“helpDesk + asset management”

Enterprise

The full-fledged ITSM suite with all features that an IT service desk needs.

• Service catalog
• Change management
• Project management
• Problem management
• CMDB
• Computer Telephony integration

“helpDesk + change + asset + project”

Testimonials

“ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent SLA options based on customers, allows our technical staff to be kept update instantly on all requests and most of all provides easy to use reporting facility which can be scheduled giving me the time to concentrate on other business requirements.”

Jason Roberts

Technical manager, TCNS – IT and Networks Support Provider

Endpoint Central MSP - Manage Service Provide - Ireland

Endpoint Central MSP is a holistic endpoint management software for MSPs that helps managed service providers to efficiently manage their clients’ desktops, servers, laptops, and mobile devices from a central location.

It is suitable for small, medium, as well as large MSPs.

Endpoint Central MSP Benefits

  • Patch Management: Automate patch deployment for over 850 first and third-party applications. Test patches, roll back deployed ones, track system health statuses, and more.
  • Software Deployment: Remotely deploy applications to client computers from your MSP endpoint management software. Find your pick among thousands in our repository. Support end users with self-service portal.
  • Mobile Device Management: Manage Android, iOS, and Chrome devices. Wipe, lock, geo-track remote devices, enforce passwords and encrypted backup, restrict camera, etc.
  • PSA Integration: Integrate your MSP endpoint management software with ManageEngine’s own PSA and manage your clients, billing, projects, tickets, and SLAs with ease.
  • Asset Management: Track granular asset data for hardware and software, including usage statistics, blacklisted applications, warranty, licenses etc. through our MSP endpoint management software
  • Remote Control: Dedicated, built-in, single-click remote control feature for your MSP endpoint management software with video and audio call support, file-transfer, shortcuts, ability to record sessions, etc.
  • Power Management: Go green with effective power management by applying power schemes, shutting down inactive computers, and getting system uptime report.
  • USB Device Management: Restrict and control the usage of USB devices(mouse, keyboard, storage devices etc.) in the network both at the user and computer level.
  • Configurations: With 50 pre-defined configurations and over 100s of scripts in the script-repository, baseline and manage any and all types of customer environments.

Endpoint Central MSP Features

  • Device Enrollment: Enroll devices manually, in bulk, or make users self-enroll their iOS or Android devices with two factor authentication.
  • App Management: Distribute both in-house and store apps to devices, remove/disable blacklisted apps, assign redemption codes for commercial apps, and more.
  • Profile Management: Using our remote desktop management tool, now create and configure policies and profiles for different departments/roles and associate them with appropriate groups.
  • Asset Management: Scan to fetch the details of installed apps, enforced restrictions, installed certificates and device hardware details.
  • Security Management: Configure stringent security polices such as passcode, device lock, and more to protect corporate data from outside threats through our remote desktop management tool.
  • Audit and Reports: Audit mobile devices with out-of-the-box reports such as rooted Devices, devices with blacklisted apps, etc.

Endpoint Central MSP Is Available In 2 Editions

Free

• Suitable for small MSPs
• Patch Management
• Software Deployment
• Built-In Remote Control
• Asset Management
• Up to 25 Computers
• Up to 25 Mobile Devices

Enterprise

• Patch Management
• Built-In Remote Control
• PSA Integration
• Client Billing
• Asset Management
• Dedicated Mobile App
• Software Deployment
• Mobile Device Mgmt. (Add-on)

Password Manager Plus MSP - Manage Service Provide - Ireland

Managed Service Providers (MSP), those managing the IT and network infrastructure of their customers, are swamped by the ever-increasing number of privileged passwords.

Without appropriate management tools, this can lead to a haphazard style of password management where the administrative passwords – which grant unlimited access privileges on the IT assets – are stored in plain text in volatile sources like post-its, spreadsheets, printouts and text documents; insecurely shared among technicians without relevant protection, leaving the client organizations open to security attacks

Password Manager Pro MSP Features

  • Securely Store Client Passwords: Securely manage the privileged passwords of their customers IT assets from a single console, yet achieve complete segregation.

  • Selectively Share Among MSP Admins & Clients: Selectively share passwords between MSP administrators and their respective customers

  • Launch Direct Connection: Launch Direct Connection to remote IT resources, websites and applications without the pain of manually entering login credentials

  • Automatically Reset Passwords: Automatically Reset the passwords of servers, databases, network devices and other resources.

  • Control Access to Client Network: Ensure that users only get access to the passwords they own or ones that are shared with them

  • Achieve Concurrent Controls: Have the flexibility to entrust the control of the password vault to the MSP administrator, the end user or both, as desired

  • Gain Visibility on Password Access: Get a complete picture on ‘who’ has access to ‘what’ passwords through intuitive reports.

  • Video Record & Audit: Video Record & Audit all privileged access, get complete record of all actions

  • Instantly Provision, Deprovision: Provision, deprovision passwords to users and user groups in bulk. Instantly remove access when a user quits.

  • Demonstrate Security, Win Trust: Demonstrate to their customers that the critical data are being securely handled and win the trust of clients

World’s Prominent Service Providers Rely On Password Manager Pro MSP Edition

The IT divisions of some of the World’s largest service providers rely on Password Manager Pro MSP Edition to securely manage the passwords of their multiple customers. More than 50,000 administrators and over 150,000 users across the globe login to Password Manager Pro everyday and manage millions of passwords.

Mobile Device Manager Plus MSP - Manage Service Provide - Ireland

Designed for IT service providers and managed service providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more. For organizations that want to manage multiple mobile devices, including IoT devices.

Help your IT administrators monitor, manage, and secure mobile devices – both corporate-owned and personal devices

Supported Platforms for MDM MSP

  • Apple

  • Android

  • Windows

  • Chrome OS

Mobile Device Manager Plus MPS Features

  • Device Enrolment: Enroll iOS, Android or Windows devices manually or in bulk with two factor authentication.

  • App Management: Install in-house and store apps silently, create your own app catalogue, restrict block listed apps and more.

  • Profile Management: Create and configure policies and profiles for different departments/roles and associate them with appropriate groups.

  • Email Management: Manage and secure corporate emails through Platform Containerization and Exchange ActiveSync.

  • Kiosk Mode: Restrict your device to access a single or a specific set of apps.

  • Remote Troubleshooting: Remotely view and control mobile devices. Solve device related issues in real time.

  • Asset Management: Scan to fetch the details of installed apps, enforced restrictions, installed certificates and device hardware details.

  • Security Management: Configure stringent security policies such as the passcode, device lock to protect corporate data from outside threats.

  • Content Management: Remotely share documents to the devices over-the-air. Securely save and view documents on the devices.

  • Audit and Reports: Audit mobile devices with out-of-the-box reports such as Rooted Devices, Devices with Blocklist Apps, etc.

Mobile Device Manager Plus MPS Available In 3 Editions

Free

• Fully functional, perfect for small businesses.
• 25 Devices

Standard

• Fundamental mobile device management
• $12/device

Professional

• Extensive mobile device management for mobile-first organizations
• $22/device

Testimonials

“Delivered everything we were looking for in managing our staff mobile devices”

Capterra

“Perfect for managing Company owned mobile devices”

GetApp

PAM360 - IT Solutions Ireland - Servaplex

Privilege misuse is a top cybersecurity threat today that often results in expensive losses and can even cripple businesses.

It’s also one of the most popular attack vectors among hackers, because when successfully carried out, it provides free access to an enterprise’s underbelly, often without raising any alarms until the damage is done.

“Minimize security risks. Maximize business value.”

ManageEngine PAM360 empowers enterprises looking to stay ahead of this growing risk with a robust privileged access management (PAM) program that ensures no privileged access pathway to mission-critical assets is left unmanaged, unknown, or unmonitored.

PAM360 is a comprehensive solution for businesses looking to incorporate PAM into their overall security operations. With PAM360’s contextual integration capabilities, you can build a central console where different parts of your IT management system interconnect for deeper correlation of privileged access data and overall network data, facilitating meaningful inferences and quicker remedies.

PAM360 Benefits

  • Enterprise credential vault: Scan networks and discover critical assets to automatically onboard privileged accounts into a secure vault that offers centralized management, AES-256 encryption, and role-based access permissions.
  • Secure remote access: Allow privileged users to launch direct, one-click connections to remote hosts without endpoint agents, browser plug-ins, or helper programs. Tunnel connections through encrypted, password-less gateways for ultimate protection.
  • Just-in-time privilege elevation: Assign just-in-time controls for your domain accounts, and provision them with higher privileges only when required by your users. Automatically revoke account permissions after a set period and reset passwords for tighter security.
  • Privileged session monitoring: Supervise privileged user activity with session shadowing capabilities and achieve dual control on privileged access. Capture sessions and archive them as video files to support investigative audits.
  • Privileged user behavior analytics: Leverage AI and ML-driven anomaly detection capabilities to spot unusual privileged activity at a glance. Closely monitor your privileged users for potentially harmful activity that might affect business
  • Context-aware event correlation: Consolidate privileged access data with endpoint event logs for increased visibility and situational awareness. Eliminate blind spots in security incidents and make intelligent decisions with corroborating evidence.
  • Audit and compliance: Extensively capture all events around privileged account operations as context-rich logs, and forward them to your SNMP servers. Stay ever-ready for compliance audits with built-in reports for essential guideline
  • Comprehensive reporting: Make informed business decisions based on a range of intuitive, schedulable reports on user access and activity data. Generate reports of your choice by combining specific detail sets from audit trails to meet security mandates.
  • DevOps protection: Integrate password security into your DevOps pipeline, and protect your continuous integration and delivery platforms against credential-based attacks without compromising on engineering efficiency.
  • Ticketing system integration: Bolster your access approval workflows for privileged accounts by incorporating ticket ID validation. Authorize credential retrieval for service requests requiring privileged access only upon ticket status verification.
  • SSH key management: Discover SSH devices in your network and enumerate keys. Create and deploy new SSH key pairs to associated endpoints with a single click. Enforce strict policies for automated periodic key rotation.
  • Application credential security: Sanitize your application-to-application communications with secure APIs that eliminate the need for credential hard-coding. Shut down backdoors to your critical servers and keep attackers at bay.
  • SSL certificate management: Safeguard your online brand reputation with complete protection of your SSL certificates and digital identities. Integrate with popular certificate authorities like Digicert, GoDaddy, and Let’s Encrypt out of the box.

See how your business can benefit from having your Endpoint Management looked after by the Irish experts. Give us a call now on +353-1-2304242 or fill in the form below and a member of our team will be in touch!