ServiceDesk Plus Workshop 2025

We’re excited to invite you to an exclusive hands-on workshop designed to help IT professionals maximize the potential of ServiceDesk Plus and streamline IT service management. At the end of the workshop, all participants will receive an official certificate, recognizing their expertise in ServiceDesk Plus. Whether you’re an experienced user or just getting started, this event will equip you with practical insights, expert tips, and real-world solutions to enhance your IT operations.

ServiceDesk Plus Workshop 2025 Event Details

Date: Thursday March 13, 2025
Location: Spencer Hotel, Dublin

Increase the product utilization and achieve up to a 352% return on ITSM investments with ServiceDesk Plus.
Utilise the robust automations of ServiceDesk Plus to reduce the time taken by technicians for each incident ticket by 10 minutes and each service request ticket by six minutes.
Cut down the time requesters need to generate tickets by six minutes per ticket with the inclusive self-service portal and personalized ticket templates.
Enhance the efficiency of change approvals and the change strategy with powerful change workflows, resulting in a savings of three hours per managed IT change using ServiceDesk Plus.
Save an entire 24 hours per IT asset audit with the integrated asset management module in ServiceDesk Plus.

Don’t forget to bring your:

Device and a power adapter to actively participate in the hands-on exercises and follow along with the workshop sessions.
Curiosity, enthusiasm, and a desire to learn to maximize your engagement and workshop experience.

Workshop Agenda

08:00am – 09:00am: Registration and Refreshments
09:00am – 10:15am: ServiceDesk Plus essentials: Getting started with the basics configurations
10:15am – 10:30am: Coffee
10:30am – 11:45am: Standardised support: Building powerful SOPs for your incidents and service requests
11:45am – 12:30pm: Beyond IT: Extending proven ITSM best practices to your other business functions
12:30pm – 01:15pm: Lunch
01:15pm – 02:45pm: Fortified ITAM: Maintaining a secure IT infrastructure with comprehensive ITAM strategies
02:45pm – 03:00pm: Coffee Break
03:00pm – 04:15pm: Advanced ITSM practices: Navigate IT changes with ease and have better visibility on the implemented changed with an integrated CMDB
04:15pm: Integrations and wrap-up

Featured Speakers

Mohan Kumar S D
Mohan has around 10+ years of experience in the ITSM industry and 6 years of journey with ManageEngine, Mohan has globally trained & implemented ITSM practices through ServiceDesk Plus Cloud for clients. Mohan is a seasoned ITSM speaker. He is also the Regional Head for ANZ & APAC and an expert in working on special use case implementations and resolving ITSM needs. As a workshop speaker, he offers valuable insights and practical knowledge in ServiceDesk Plus Cloud implementation.

Sriram K S
Sriram K S is a seasoned ITSM professional with over 14 years of experience with ManageEngine’s ServiceDesk Plus Cloud. As the Head of Customer Success, he leads Customer Success operations across several regions. Under his guidance, the team is committed to empowering customers to fully leverage the capabilities of ServiceDesk Plus Cloud, ensuring they derive maximum value from the product. His profound knowledge in IT service management has been pivotal in the success of numerous large-scale implementations, consistently aiding organizations in streamlining their IT processes and enhancing overall efficiency.

Swetha Jayan
In her six-year journey with ManageEngine, Swetha has trained and assisted numerous customers worldwide in implementing industry best practices. She has successfully guided organizations and resolved diverse ITSM challenges across various industries.
Swetha enjoys her role in Partner Support operations, where she collaborates with customers to address and solve complex IT environment challenges. As a speaker for this workshop, attendees can expect to gain valuable knowledge and practical insights from her extensive expertise in the ITSM domain.

Vignesh Ravindranath
Vignesh has been in the ITSM industry for more than a decade. He demonstrates expertise in understanding the client’s infrastructure and service management processes to implement the solution according to the industry’s best practices. He manages Customer Success for the United Kingdom and Africa for ServiceDesk Plus.