About Servaplex & ManageEngine

Servaplex is an Irish IT solutions provider specialising in IT Service Management, Endpoint Management, Identity and Access Management, Cybersecurity, and IT operations. As Ireland’s only trusted ManageEngine partner, we help organisations simplify IT, strengthen security, and improve operational efficiency through expert advice, implementation, training, and ongoing local support.

ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 2002, the company provides over 120 tools to help businesses monitor networks, Manage Devices, handle IT Service Desks, and secure digital infrastructure. You can learn more directly on the ManageEngine official about page.

Servaplex is Ireland’s only trusted ManageEngine partner. We work closely with ManageEngine to provide organisations with expert product advice, licensing, implementation, training, and dedicated local support throughout the entire customer journey.

Purchasing through Servaplex gives you access to local expertise, personalised guidance, implementation services, training, and responsive support. We help you choose the right solution, maximise your investment, and ensure a successful deployment.

No. Purchasing ManageEngine through Servaplex does not cost more than buying directly. You receive competitive pricing while benefiting from local expertise, implementation assistance, and ongoing support.

Yes. We provide end-to-end implementation services, including solution design, installation, configuration, integration, user training, and ongoing optimisation to ensure you get the most from your investment.

Yes. Most ManageEngine products are available with a free trial, allowing you to evaluate the software before making a purchase. Servaplex can help you set up the trial and answer any questions during the evaluation.

We provide comprehensive post-sales support, including onboarding, technical assistance, product training, upgrades, licence management, and expert guidance to help you maximise the value of your ManageEngine investment.

Products

Servaplex supports a broad range of ManageEngine solutions across endpoint management, IT service management, identity and access management, cybersecurity, network monitoring, IT operations and analytics.

Products we regularly work with include Endpoint Central, ServiceDesk Plus, ADManager Plus, ADAudit Plus, ADSelfService Plus, AD360, Log360, OpManager, PAM360, Mobile Device Manager Plus, Analytics Plus and more.

For more information here: https://servaplex.com/it-solutions/

Many ManageEngine products are available as cloud solutions, while others offer on-premises deployment or multiple deployment options. For example, Endpoint Central is available as both cloud and on-premises software.

To view ManageEngine products available in the cloud, click here.

Endpoint Central is a Unified Endpoint Management (UEM) solution that automates patch management, software deployment, OS deployment, and remote desktop troubleshooting across desktops, servers, laptops, and mobile devices.

For more information: https://servaplex.com/it-solutions/endpoint-management/

ServiceDesk Plus is a comprehensive IT Service Management (ITSM) and Asset Management solution featuring incident management, Service Catalog, Problem Tracking, Change Management, and CMDB Capabilities.

For more information: https://servaplex.com/it-solutions/help-desk/

Yes. ManageEngine OpManager provides real-time network monitoring, bandwidth analysis, configuration management, and server performance tracking for hybrid IT environments.

For more information on this tool, visit here.

ManageEngine Log360 offers complete SIEM, log management, user entity behavior analytics (UEBA), and cloud security monitoring to combat cyber threats and ensure regulatory compliance.

For more information, visit here.

Yes. ManageEngine offers MSP-dedicated editions for solutions like ServiceDesk Plus MSP, Endpoint Central MSP, and OpManager MSP with multi-tenant architecture and custom billing capabilities.

For more information, visit here.

Yes. ManageEngine products can be used individually or together to address different areas of your IT environment. Integrating products can help organisations bring Endpoint Management, Identity & Access Management, Service Management, Security and IT operations data together.

Servaplex offers discovery consultations where our sales team assesses your current IT infrastructure and operational needs to recommend the ideal software modules. If you wish to contact the Sales team please email Sales@servaplex.com

Use the ManageEngine Solution Finder to explore available products and identify the solutions that best meet your needs.

Services

Our technical engineers specialise in configuring customised ticketing workflows, SLA rules, automated ticket routing, business rules, and custom request templates.

Servaplex alongside ManageEngine product experts provides IT health checks, architectural reviews, ITSM process optimisation, and strategic IT roadmap planning.

Yes. ManageEngine offers a wide range of built-in integrations with tools such as Microsoft Teams, Salesforce, Okta, and Jira.

Servaplex alongside ManageEngine experts can configure and deploy them for you. If you need something that isn’t available out of the box or doesn’t fit your workflow, Servaplex can also build custom integrations using APIs and webhooks, including for ERP and other bespoke systems.

Yes. Servaplex alongside ManageEngine experts performs comprehensive system audit reviews to identify performance bottlenecks, configuration gaps, unused features, and security improvements for existing installations.

Servaplex, alongside ManageEngine Experts, supports the migration of legacy on-premises ManageEngine installations to ManageEngine Cloud products, ensuring a smooth and efficient transition to the cloud.

Migration

Yes. Servaplex alongside ManageEngine provides end-to-end migration services, guiding you through the transition from legacy or alternative tools (such as ServiceNow, Jira, SolarWinds, or PRTG) to ManageEngine.

Absolutely. While Servaplex manages the project locally for you, we also partner with and utilise ManageEngine’s official paid support and professional services to assist with complex data transformations, architecture reviews, and advanced migrations.

Yes. Servaplex alongside ManageEngine can assist with custom API integrations connecting ManageEngine solutions to external tools such as Microsoft Teams, Salesforce, Okta, Jira, and custom ERP systems.

Yes. We can assist with advanced integrations connecting ManageEngine to your enterprise ecosystem (such as cloud environments, or third-party apps).

However, please note that advanced integration engineering is a billable service that can be provided by Servaplex and ManageEngine at an additional cost.

Industries

We support a broad spectrum of industries including Legal, Finance, Healthcare, Manufacturing, Education, and Public Sector organisations across Ireland and beyond.

Yes. In fact, roughly 8 out of 10 top legal firms are ManageEngine customers. We deeply understand the strict compliance, security, and confidentiality demands of the legal sector.

ManageEngine tools provide robust audit trails, strict access controls, automated patch management, and real-time security event monitoring (SIEM) that help organisations meet GDPR, ISO, and industry-specific regulatory frameworks.

Yes. Whether you need to track medical devices in a hospital network or operational technology (OT) and IT assets in a manufacturing plant, ManageEngine Endpoint Central and AssetExplorer provide granular visibility.

Yes, our portfolio includes multiple success stories highlighting how organisations in your sector have optimised their IT infrastructure with our help. Reach out to our team to request relevant case studies or view the Servapex case study page here: https://servaplex.com/case-studies/

General

Servaplex primarily operates across Ireland, delivering local, responsive on-site and remote technical support, consulting, and project management.

As an authorised partner, Servaplex streamlines your renewals, license expansions, and upgrades, acting as your single point of contact so you never have to deal with complex vendor renewals directly.

Many ManageEngine products support integrations with cloud services and third-party applications, depending on the product and your requirements. If you cannot find information about a specific integration, please contact the Servaplex team using our contact form, and we’ll be happy to help you explore the available options.

ManageEngine releases regular updates, patches, and feature enhancements. Servaplex will notify you of any significant updates and the release notes where you can review the update.

Absolutely. ManageEngine’s modular architecture allows you to start with what you need, such as basic ServiceDesk or Endpoint Management and easily scale up users, devices, or advanced modules over time.

Getting started is easy. You can reach out via our contact form or call our team directly to schedule a discovery call, where we will assess your requirements and set up a tailored evaluation environment.

Only Trusted ManageEngine Partner in Ireland

Local Expertise, Personal Service & Trusted Advice

End-to-End Solutions from Implementation to Support

Helping Organisation Manage IT Better, Every Day

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