The Atlanta Hawks are a professional basketball team based in Atlanta, Georgia, competing in the National Basketball Association (NBA) as a member of the Eastern Conference. With a strong legacy in professional sports, the Hawks operate within a fast-paced, data-driven environment where performance, fan engagement, and operational efficiency are critical.
Business Challenge
The Atlanta Hawks IT team faced ongoing challenges in managing a complex technology infrastructure.
The Solution
To overcome these IT management challenges, the Atlanta Hawks implemented a unified suite of ManageEngine solutions after a thorough evaluation.
Implementation Approach
Jon Santee, Vice President of IT, Atlanta Hawks and State Farm Arena, took a strategic approach to build a scalable IT environment using ManageEngine solutions:
- 1Provide 24/7 complete network monitoring
- 2Prioritizing tools that could integrate seamlessly
- 3A structured process to tracking and managing all applications
- 4Gradual implementation of ManageEngine tools
Key Results
- End-to-end, real-time visibility during game days
The Atlanta Hawks now maintain continuous visibility into network performance across the arena, enabling the IT team to quickly identify, troubleshoot, and resolve issues as they arise.
- Streamlined auditing and identity management
A centralised audit framework now serves as a single, reliable source for identity and access oversight. Earlier the IT teams had to manually review and find information, but now this gets completed in minutes.
- Consistent and data-driven IT service operations
With standardised processes and centralised reporting in place, the Hawks have improved service ownership and transparency. Today, nearly 95% of service requests are resolved each month, supporting more predictable and responsive IT services.
- Automated patching and improved endpoint governance
Endpoint security, patch management, and asset tracking are now handled through a unified platform, ensuring systems remain secure, up to date, and visible across hundreds of devices.
- Shift from reactive troubleshooting to proactive IT strategy
Access to reliable, cross-system operational data has enabled the IT team to move beyond day-to-day firefighting and focus on strategic initiatives such as automated onboarding, asset lifecycle optimisation, and long-term planning.
Endpoint Central
Endpoint Central is a unified endpoint security and management solution that helps manage servers, desktops, and mobile devices all from a single console. It automates desktop management functions such as installing patches, distributing software, IT assets tracking, security management, remote control etc.
