2025 is off to a fantastic start! As we move through the year, it’s the perfect time to reflect on how the year began.
ManageEngine Partner Meet-up
Our annual ManageEngine Partner Meet-up took place in Chennai, and it was a truly memorable event. Tim McAlpin , Gerry Cullen and Ciarán Mccarthy had a fantastic time reconnecting with the amazing ManageEngine team. From winning awards like Limitless Player and Customer Marketing Champion to celebrating a big birthday, it was truly a special event!
Intensive Training
Ciaran our pre-sales technician stayed for additional days to undergo intensive training for OpManager, Endpoint Central and Mobile Device Manager. Ciaran learned from the ManageEngine experts, including Utham V. and Jeffrey Divyan John. He will be able to take this insightful training and adapt this to the Irish market where he can help our customers and future customers.
Tim made time in his busy schedule to have a conversation with ManageEngine’s Product Marketing Manager Raja M about Endpoint Central. The Podcast has been filmed and keep an eye out for the video!
Key Product Updates for January!
ServiceDesk integration with WhatsApp:
Integrating WhatsApp with ServiceDesk Plus lets users connect with help desk technicians, they can receive notifications and access support directly via WhatsApp. A Facebook account is required to set up a business account for integration. A step-by-step guide is available to assist with the integration.
Analyst Recommendation for Endpoint Central:
Endpoint Central has had another year of being recognized by the top analyst firms. See below the recognition it has received.
- Gartner
- IDC
- FORRESTER
- ISG
- Kuppingercoie
Support and secure your distributed workforce with Endpoint Central UEM. See for yourself why users prefer Endpoint Central over other UEMS Solutions on the market. If you are interested in Endpoint Central, Book your demo now!
ADAudit Update
The end of January brings us build 8500 of ADAudit. This brings us features which are highly anticipated and fixes on the product. ADAudit now integrates with Azure Intune Auditing allowing users to track activities and new device enrollments. The ADAudit Plus agent can now upgrade automatically without a push request from the ADAudit Plus server, removing the need for admin access or RPC ports.
Learn more about the ADAudit updates.
AI Innovations
Zia, Zoho’s AI assistant in Site 24×7 can boost an IT team and improve their efficiency by automating tasks and optimising processes. Zia enables smarter monitoring and quicker issue resolution across the stack. Zia can gain comprehensive WAN observability to pinpoint ISP, DNS, and routing issues.
This is a user-friendly AI which offers more than 1000 customized product walkthroughs crafted for your specific requirements and 15 Expert-led free training sessions designed to maximise and boost your monitoring capabilities.
Things to look forward To
Our ManageEngine experts are coming to Ireland! Due to the limited time we have with our experts we can run health checks on some of our customers and we will showcase this in the next newsletter.
Servaplex Event Incoming!!
Servaplex is hosting their very own ServiceDesk Plus Workshop on March 13th. This workshop will allow you to get the most out of your ServiceDesk Plus Cloud and On-Prem. This customer event will be led by ManageEngine ITSM experts, offering hands-on training and insights to help you get the most out of ServiceDesk Plus. There will be a modest fee, and customers will be able to avail of an early-bird option at a lower price.
Digital Government Conference!
The Servaplex Team will be attending the Digital Government Conference on the 13th of February in Croke Park. Servaplex will be located at Stand 20 and will be happy to answer any questions you may have!
What a great way to kickstart 2025!
Let’s hope for further advancements and keep an eye on this newsletter for updates about ManageEngine products and Servaplex events!
