Computer Telephony Integration

Computer Telephony Integration Computer Telephony Integration simplifies user communication, thus enabling seamless service of your organization help desk. Upon integrating ServiceDesk Plus application with your organization's telephone server, technicians can accept/initiate calls from their computer screen without picking the telephone receiver Telephony Integration is available in the Enterprise Edition only. … Read more Computer Telephony Integration

ServiceDesk Plus New Features and Enhancement (Build 11200)

ServiceDesk Plus New Features and Enhancement (Build 11200) ServiceDesk Plus version 11200 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience.Here’s a list of the new features and enhancements that are available in the latest version of ServiceDesk Plus. Read … Read more ServiceDesk Plus New Features and Enhancement (Build 11200)